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Ticket Office and Customer Service Representative
2 months ago
Join Monticello as a full-time Ticketing and Guest Services Specialist. This role is pivotal in ensuring an exceptional experience for our visitors through outstanding service and expertise in tours and events.
Key Responsibilities:
- Act as a key holder and oversee the ticketing operations.
- Provide assistance to guests, ensuring their inquiries are addressed promptly.
- Manage cash registers, including opening and closing procedures.
- Process transactions and maintain accurate sales records.
- Supervise the Ticket Office under the guidance of the Ticketing Team Lead.
Qualifications:
The ideal candidate will possess:
- A passion for engaging with the public and delivering high-quality customer service.
- Previous experience in customer service, sales, or hospitality sectors.
- Strong multitasking abilities and the capacity to thrive in a fast-paced environment.
- Familiarity with point-of-sale systems and ticketing software.
- Excellent verbal communication skills and a solid understanding of basic mathematics.
Working Conditions:
This is a full-time, temporary position requiring flexibility to work weekends and holidays. Candidates should be prepared to stand for extended periods and manage various tasks effectively.
Application Process:
Interested individuals are encouraged to submit their resume, cover letter, and salary history for consideration. This position will remain open until filled.
