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Guest Services Coordinator

2 months ago

San Diego, California, United States Latham & Watkins Full time
About the Role

Latham & Watkins is seeking a highly skilled Guest Services Specialist to join our team in San Diego. As a key member of our operations team, you will be responsible for providing exceptional customer service to external and internal clients.

Key Responsibilities:

  • Receiving and greeting clients and visitors, determining the nature of their business, and providing appropriate information and services
  • Operating the Cisco Phone System and/or Customer Interaction Center (CIC) to relay incoming, outgoing, and intra-system calls
  • Registering visitor names in the building and firm systems, authorizing access as needed, and logging and distributing temporary office key cards
  • Accepting and logging deliveries from couriers and caterers, and notifying appropriate individuals/teams
  • Coordinating with outside vendors, clients, building management, and/or security for after-hours guest services
  • Utilizing the Event Management System (EMS) to manage conference room and visitor office bookings and changes, and running multiple reports in EMS
  • Anticipating and understanding client/stakeholder needs, and proactively providing support, assistance, and appropriate solutions
  • Maintaining a neat and clean lobby, reception area, and conference center, including setting up/breaking down conference room equipment, chairs, and tables
  • Maintaining and coordinating internal phone lists and office daily bulletin
  • Performing general administrative duties as needed, including invoice processing, reconciliations of billing information for Guest Services, and issuing parking or transport validations
  • Maintaining a clean and organized kitchen, pantry, and/or conference room at all times
  • Ordering and organizing catering for multiple meetings, following EMS reports to ensure appropriate room setup and beverages/supplies for designated events

About You

We're looking for someone with excellent verbal and written communication skills, and well-developed professional interpersonal skills. You should be able to interact effectively with people at all organizational levels of the Firm, and display the ability to work in a team environment with a customer-service focus. A High School Diploma or equivalent is required, and a minimum of one (1) year of receptionist and/or guest services attendant experience is desired.

What We Offer

Latham & Watkins offers a comprehensive benefit program, including healthcare, life and disability insurance, a generous 401k plan, 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure. We also offer wellness programs, professional development opportunities, employee discounts, and more.

About Latham & Watkins

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. We're committed to diversity, equal opportunity, pro bono work, and sustainability, and we're proud to be an Equal Opportunity Employer. Our commitment to these values enables us to draw from a remarkable wealth of talent to create one of the world's leading law firms.