Guest Services Supervisor
4 weeks ago
The Guest Services Supervisor is a key member of our team at Pacific Terrace Hotel, responsible for delivering exceptional guest experiences and ensuring seamless operations at the Front Desk.
Main Responsibilities:
- Provide top-notch service to guests, responding to their requests promptly and efficiently
- Manage Front Desk procedures, maintaining smooth and efficient operations in accordance with hotel standards
- Communicate effectively with guests, colleagues, and supervisors to ensure a positive and welcoming atmosphere
- Assist in the training of Guest Service Representatives and maintain a favorable working relationship with all team members
- Perform other duties as required to achieve exceptional guest service and teamwork
Requirements:
- 1 year or more of prior customer service experience
- Open shift availability, including weekends
What We Offer:
A dynamic and supportive work environment, opportunities for growth and development, and a chance to be part of a team that prioritizes exceptional guest service and teamwork.
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