Guest Service Representative

4 weeks ago


San Diego, California, United States Sonesta International Hotels Full time
Job Summary

The Guest Service Agent is a vital member of the hotel team, responsible for delivering exceptional service to our guests. This role requires a high level of professionalism, attention to detail, and excellent communication skills.

Key Responsibilities

  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Answer phones in a prompt and courteous manner.
  • Accurately process all cash and credit card transactions in accordance with established procedures.
  • Maintain the security of cash, credit card transactions, and guest information.
  • Book guest reservations, process cancellations, revisions, and information updates on changes.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control and release guest safe-deposit boxes.

Requirements

  • High School diploma or equivalent required.
  • One year of previous hotel experience, or retail customer service preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem solving, reasoning, motivating, organizational and training abilities preferred.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance


  • San Diego, California, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional customer service to our guests.Key Responsibilities:Assist guests with all requests and respond to their needs in a timely and professional manner.Process...


  • San Diego, California, United States Evolution Parking & Guest Services Full time

    Job Title: Guest Services ManagerEvolution Parking & Guest Services is seeking a highly skilled Guest Services Manager to oversee all aspects of our parking operations. As a key member of our team, you will be responsible for ensuring the highest level of service to our clients and their guests.Key Responsibilities:Manage valet parking operations to ensure...


  • San Diego, California, United States Dimension Hospitality Full time

    Job SummaryAs a Guest Service Representative with Dimension Hospitality, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include greeting and registering guests, assigning rooms, and providing information on hotel services and local attractions.Key ResponsibilitiesGreet and register guests in a...


  • San Diego, California, United States Marriott Full time

    Job SummaryAs a Guest Service Representative at The Westin San Diego Gaslamp Quarter, you will be responsible for providing exceptional guest experiences through efficient and personalized service. This role involves organizing and confirming guest check-ins and check-outs, processing room reservations and requests, and ensuring seamless communication with...


  • San Diego, California, United States Sheraton San Diego Full time

    Unlock a World of Opportunities at Sheraton San Diego HotelAre you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our team as a Guest Services Agent at Sheraton San Diego Hotel.About the RoleAs a Guest Services Agent, you will be the face of our...


  • San Diego, California, United States Sheraton San Diego Full time

    Why Work for Sheraton San Diego Hotel?As a Guest Services Agent at Sheraton San Diego Hotel, you will be the face of our hospitality. You will be responsible for providing exceptional customer service, ensuring seamless stays, and resolving any issues that may arise. If you are passionate about delivering outstanding guest experiences and have a keen focus...


  • San Diego, California, United States Sheraton San Diego Full time

    Why Work for Sheraton San Diego Hotel?We're seeking a skilled Guest Services Agent to join our team at the Sheraton San Diego Hotel. As a key member of our Front Office, you'll be responsible for delivering exceptional guest experiences and ensuring seamless stays for our valued customers.Key Responsibilities:Provide personalized assistance to guests,...


  • San Mateo, California, United States Chicken Coup, LLC Full time

    Why Work at Starbird?At Starbird, we believe that our employees are the backbone of our organization. We're committed to providing each team member with the training and tools they need to excel in their role and grow within our company.Essential Responsibilities:Providing Exceptional Guest Service: Our Guest Services Representatives are the first point of...


  • San Diego, California, United States Pacific Terrace Hotel Full time

    About the RoleThe Guest Services Supervisor is a key member of our team at Pacific Terrace Hotel, responsible for delivering exceptional guest experiences and ensuring seamless operations at the Front Desk.Main Responsibilities:Provide top-notch service to guests, responding to their requests promptly and efficientlyManage Front Desk procedures, maintaining...


  • San Ramon, California, United States Extended Stay Full time

    Job SummaryAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include assisting guests at all times, responding to their requests, and providing reasonable accommodations. You will also be responsible for processing reservations, registration, and...


  • San Carlos, California, United States Extended Stay Full time

    As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional service to our guests. Your key responsibilities will include:Key Responsibilities: Assist guests at all times and respond to their requests with diligence and follow-through. Provide reasonable accommodations to guests in response to their requests....


  • San Carlos, California, United States Extended Stay Full time

    Key Responsibilities:• Assist guests at all times and respond to their requests with diligence and follow-through.• Provide reasonable accommodations in response to guest requests, ensuring a comfortable and enjoyable stay.• Process reservations, registration, payment, and departures in accordance with company guidelines, maintaining accuracy and...


  • San Jose, California, United States Extended Stay Full time

    Extended Stay Job DescriptionAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include:Key Responsibilities:Assisting guests at all times and responding to their requests in a timely and professional manner.Providing reasonable accommodations to guests and...


  • San Ramon, California, United States Extended Stay Full time

    Key Responsibilities:• Assist guests at all times and respond to their requests with diligence and follow-through.• Provide reasonable accommodations in response to guest requests and ensure their needs are met.• Process reservations, registration, payment, and departures in accordance with company guidelines.• Collect relevant guest information for...


  • San Rafael, California, United States Extended Stay Full time

    As an Extended Stay Guest Services Representative, you will be responsible for providing exceptional customer service to our guests. Your duties will include assisting guests at all times, responding to their requests with diligence, and providing reasonable accommodations as needed. You will also be responsible for processing reservations, registration, and...


  • San Diego, California, United States Marriott Full time

    Job SummaryAs a Guest Support Representative at The Westin San Diego Gaslamp Quarter, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins, check-outs, room reservations, requests, changes, and cancellations.Secure payment, verify and...


  • San Rafael, California, United States Extended Stay Full time

    Job Summary: As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include assisting guests at all times, responding to their requests, and providing reasonable accommodations. You will also be responsible for processing reservations, registration, and...


  • San Carlos, California, United States Extended Stay Full time

    Role SummaryAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your primary goal will be to ensure that every guest has a positive and memorable experience during their stay.Key ResponsibilitiesAssist guests with all inquiries and requests in a timely and professional...


  • San Francisco, California, United States Marriott International, Inc Full time

    Job SummaryAs a Guest Service Representative at Marriott International, Inc, you will be responsible for providing exceptional service to our guests. Your primary role will be to greet and escort guests to their rooms, open doors, and assist guests/visitors entering and leaving the property. You will also inform guests of property amenities, services, and...


  • San Rafael, California, United States Extended Stay America Full time

    Job SummaryThe Guest Services Representative is responsible for providing exceptional customer service to guests, ensuring a positive experience during their stay at Extended Stay America. This role requires a strong commitment to delivering excellent service, resolving guest issues, and promoting the hotel's services.Key ResponsibilitiesAssist guests with...