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Guest Services Representative

4 weeks ago

San Diego, California, United States Sheraton San Diego Full time
Why Work for Sheraton San Diego Hotel?

As a Guest Services Agent at Sheraton San Diego Hotel, you will be the face of our hospitality. You will be responsible for providing exceptional customer service, ensuring seamless stays, and resolving any issues that may arise. If you are passionate about delivering outstanding guest experiences and have a keen focus on detail, this role is perfect for you.

Key Responsibilities:
  • Provide exceptional customer service, responding to guest inquiries and resolving issues promptly.
  • Manage guest registrations, checkouts, and billing, ensuring accuracy and efficiency.
  • Upsell guests into rooms that fit their needs, promoting hotel services and amenities.
  • Monitor guest satisfaction, addressing any concerns and taking proactive steps to resolve issues.
  • Work collaboratively with the Front Office team to ensure seamless operations.
Requirements:
  • Minimum 1 year experience in hotels, banquets, or events.
  • High School Diploma or equivalent education required.
  • Strong communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Basic computer skills and knowledge of hotel software.
  • Ability to work flexible scheduled shifts, including holidays, nights, and weekends.
What We Offer:
  • Competitive hourly rate of $20.70.
  • A comprehensive benefits package, including health insurance, paid time off, and retirement plan.
  • Opportunities for professional growth and development.

Sheraton San Diego Hotel is an Equal Opportunity Employer, committed to diversity and inclusion. If you are passionate about delivering exceptional guest experiences and have a keen focus on detail, we encourage you to apply for this exciting opportunity.