Beauty Services Coordinator

3 days ago


San Diego, California, United States Ulta Beauty Full time
Job Title: Guest Coordinator

At Ulta Beauty, we are seeking a highly motivated and customer-focused Guest Coordinator to join our team. As a Guest Coordinator, you will be responsible for providing exceptional guest service, promoting our services business, and supporting the Experience Manager and Assistant Services Manager in achieving sales goals and delivering an unrivaled guest experience.

Key Responsibilities:
  • Engage with guests and promote our services business through one-on-one interactions, both over the phone and in-person.
  • Represent the image, products, and culture of Ulta Beauty and support the Experience Manager and Assistant Services Manager in achieving sales goals and delivering an unrivaled guest experience.
  • Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.
  • Courteously handle sales, refunds, and exchanges.
  • Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records, and salon traffic flow.
  • Build the services business by informing guests of current promotions and events and confidently inviting them to try services while providing knowledgeable, professional product and service recommendations to guests.
  • Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.
  • Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
  • Maintain prompt, regular attendance.
Requirements:
  • High school diploma preferred.
  • 1 year of relevant work experience or equivalent combination of education and relevant work experience.
  • Proficient with basic technology, including Point of Sale systems, Apple devices, and Services Booking Systems.
  • Demonstrate significant competency in sales, products, and services.
  • Ability to build and maintain strong customer relationships.
  • Strong communication skills.
  • Ability to troubleshoot.
  • Ability to work independently and as part of a team.
Working Conditions:
  • Continuous mobility throughout the store during shift.
  • Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift.
  • Continuous lifting and/or moving up to 10 lbs. during shift.
  • Continuous coordination and manipulation of objects during shift.
  • Frequent use of a computer, telephonic devices, and related office supplies.


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