Family Support Lead Coordinator

5 days ago

New York, New York, United States Apollo Inc Full time
Job Title: Family Support Lead Coordinator

Apollo Inc is seeking a highly skilled and experienced Family Support Lead Coordinator to join our team. As a key member of our Family Services team, you will play a pivotal role in ensuring the well-being and productivity of our employees by overseeing family support programs and providing personal assistant support to a cohort of senior executives.

Key Responsibilities:
  • Develop and implement family support programs aligned with company values and strategic goals.
  • Manage a team of personal assistants as part of the Family Services team.
  • Collect and aggregate feedback to advise on the future state of the program and scalability.
  • Provide comprehensive personal assistant support to senior executives, including calendar management, travel arrangements, and benefit claim reimbursements.
  • Work closely with executives' Admins to provide end-to-end support, including professional and personal tasks.
  • Collaborate with the Family Services team to complete critical aspects of deliverables, including keeping them informed of upcoming commitments and responsibilities.
  • Provide high-touch support and multitask to cover multiple senior executives simultaneously.
  • Process benefit claim reimbursements and follow up to completion, providing real-time updates as needed.
  • Interact with childcare providers to deliver instructions or coordinate activities.
  • Provide day-to-day support, including online shopping, coordination of deliveries, research, and arrangement of service providers, and making restaurant and travel-related reservations.
  • Complete applications for immediate family member activities, such as camp or school.
  • Proactively manage needs related to upcoming personal milestones and events, such as holidays, birthdays, and anniversaries.
  • Prioritize conflicting needs, handle all matters expeditiously, and follow through on projects to successful completion, often with deadline pressures.
  • Arrange complex personal travel plans and compose detailed itineraries.
  • Partner with benefits and HR to develop scalable solutions and tools to support primary caregivers.
  • Serve as a key liaison between executives and internal/external stakeholders, facilitating communication and ensuring smooth workflow within the Family Services team.
  • Collaborate globally with HR and other departments to integrate family support initiatives into company policies and practices.
  • Advise on the future state of the program based on analysis of the pilot phase, track requests, and gather and synthesize feedback to identify potential enhancements.
Qualifications and Experience:
  • Bachelor's Degree and 10 or more years of experience as a personal assistant are required.
  • 3+ years of management experience are required.
  • Strong initiative and ownership of responsibilities, with a proactive and positive approach towards given tasks.
  • Superior level of client-service orientation.
  • Strong gravitas and demonstrated leadership skills.
  • Exceptional attention to detail.
  • Team player attitude with the ability to flex based on the needs of the team and firm.
  • Exemplary interpersonal skills necessary to handle sensitive and confidential situations, demonstrating poise, tact, and diplomacy.
  • Exercise the highest level of confidentiality, discretion, integrity, and trustworthiness at all times.
  • Superb written and verbal communication skills.
  • Extremely organized and detail-oriented with a strong commitment to accuracy.
  • Team-oriented and collaborative attitude is a must.
  • Extensive knowledge of Microsoft Outlook and proficiency in Excel, Word, and PowerPoint.
  • Experience in the finance industry is preferred.
About Apollo Inc:

Apollo Inc is a high-growth, global alternative asset manager. We seek to provide our clients with excess return at every point along the risk-reward spectrum from investment grade to private equity, with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth.

Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes.

Our Purpose and Core Values:

Our clients rely on our investment acumen to help secure their future. We must never lose our focus and determination to be the best investors and most trusted partners on their behalf. We strive to be:

  • The leading provider of retirement income solutions to institutions, companies, and individuals.
  • The leading provider of capital solutions to companies. Our breadth and scale enable us to deliver capital for even the largest projects - and our small firm mindset ensures we will be a thoughtful and dedicated partner to these organizations.
  • A leading contributor to addressing some of the biggest issues facing the world today - such as energy transition, accelerating the adoption of new technologies, and social impact - where innovative approaches to investing can make a positive difference.

We are building a unique firm of extraordinary colleagues who:

  • Outperform expectations.
  • Challenge Convention.
  • Champion Opportunity.
  • Lead responsibly.
  • Drive collaboration.

As One Apollo team, we believe that doing great work and having fun go hand in hand, and we are proud of what we can achieve together.

Our Benefits:

Apollo Inc relies on its people to keep it a leader in alternative investment management, and the firm's benefit programs are crafted to offer meaningful coverage for both you and your family. Please reach out to your Human Capital Business Partner for more detailed information on specific benefits.

Apollo Global Management, Inc. (together with its subsidiaries and affiliates) is an equal opportunity/affirmative action employer. The firm and its affiliates do not discriminate in employment because of race, color, religion, gender, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or because of any other criteria prohibited under controlling federal, state, or local law.

Pay Range:

$112,000 - $148,750

The base salary range for this position is listed above. This position is also eligible for a discretionary annual bonus based on personal, team, and Firm performance. Compensation ranges are based on several factors, including job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed here.

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