Technical Support Lead

13 hours ago


New York, New York, United States Kenneth Copeland Ministries Full time
Job Purpose:

Delivers exceptional user support by developing and maintaining problem-solving resources, ensuring seamless help desk operations, and fostering a high-performing team.

Key Responsibilities:
  • Develops and implements effective problem-solving strategies to resolve user issues efficiently.
  • Manages and coordinates help desk activities, ensuring timely and accurate issue resolution.
  • Recruits, selects, trains, and develops a high-performing team of support specialists.
  • Communicates job expectations, performance goals, and company objectives to team members.
  • Maintains accurate records and reports on help desk performance, identifying areas for improvement.
Requirements:
  • Proven experience in technical support or a related field.
  • Excellent problem-solving and communication skills.
  • Ability to lead and motivate a team.
  • Strong analytical and organizational skills.


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