Technical Support Lead
13 hours ago
Delivers exceptional user support by developing and maintaining problem-solving resources, ensuring seamless help desk operations, and fostering a high-performing team.
Key Responsibilities:- Develops and implements effective problem-solving strategies to resolve user issues efficiently.
- Manages and coordinates help desk activities, ensuring timely and accurate issue resolution.
- Recruits, selects, trains, and develops a high-performing team of support specialists.
- Communicates job expectations, performance goals, and company objectives to team members.
- Maintains accurate records and reports on help desk performance, identifying areas for improvement.
- Proven experience in technical support or a related field.
- Excellent problem-solving and communication skills.
- Ability to lead and motivate a team.
- Strong analytical and organizational skills.
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Senior Technical Lead
2 days ago
New York, New York, United States FST Technical Services Full timeFST Technical Services Commissioning DivisionWe are a leading commissioning firm in the country, partnering with clients for quality assurance in building projects. Our team ensures that equipment in mechanical, electrical, plumbing, and associated systems are designed, installed, and functionally tested to meet client requirements and design intent.Senior...
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Technical Support Team Lead
1 week ago
New York, New York, United States Siena AI Full timeAbout Siena AISiena AI is revolutionizing customer experience through empathetic AI. Our mission is to build enterprise empathic AI Agents powered by reasoning-adept LLMs, integrating with existing systems and interacting with customers across multiple channels from a single, unified platform.Job OverviewAs a Manager of Technical Support, you will lead the...
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Infrastructure Support Lead
3 weeks ago
New York, New York, United States Selby Jennings Full timeJob Summary:Selby Jennings is seeking an experienced Infrastructure Support Lead to join our team. As a key member of our IT department, you will be responsible for leading a team of technical experts in maintaining and enhancing our IT infrastructure.Key Responsibilities:Windows and PowerShell Expertise: You will be responsible for managing and optimizing...
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Lead Technical Support Engineer
4 weeks ago
New York, New York, United States VTS Full timeWe are experiencing significant growth and are seeking a skilled Lead Technical Support Engineer to become a part of our dynamic team. The ideal candidate will possess a strong enthusiasm for Customer Support along with a keen eye for detail. In this role, you will be an integral member of the Engineering Production Support Team, tasked with diagnosing and...
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UC Support Manager
3 weeks ago
New York, New York, United States Vibrant Emotional Health Full timeJob SummaryVibrant Emotional Health is seeking a highly skilled and experienced Unified Communications (UC) Support Manager to lead our team of support engineers in delivering exceptional services and support to our end-users. As a key member of our Information Technology department, you will be responsible for overseeing the design, implementation, and...
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Technical Support Specialist
2 days ago
New York, New York, United States US-based Tech-Enabled Business Support Company Full timeTechnical Support SpecialistThe Technical Support Specialist role involves delivering high-quality technical support to customers through various communication channels. This position requires a unique blend of technical expertise and customer service skills.Key Responsibilities:Identify and resolve complex technical issues in a timely manner.Provide...
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Lead Technical Support Consultant
4 weeks ago
New York, New York, United States EliseAI Full timePosition OverviewAbout EliseAI:EliseAI is at the forefront of developing innovative conversational AI solutions tailored for critical sectors such as housing and healthcare. Our mission is rooted in enhancing the quality of life through technology that addresses inefficiencies in these vital areas. We believe that effective solutions can create a positive...
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Technical Support Specialist
2 days ago
New York, New York, United States US-based Tech-Enabled Business Support Company Full timeTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our remote team in Colombia. As a key member of our support team, you will be responsible for providing timely and effective technical support to our customers.Responsibilities:Review and update support tickets through various channels.Document and track issues to...
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Technical Support Specialist
2 days ago
New York, New York, United States US-based Tech-Enabled Business Support Company Full timeJob Title: Technical SupportAs a key member of our US-based Tech-Enabled Business Support Company, you will play a pivotal role in ensuring the success of our customers by leveraging your product knowledge and exceptional customer service skills.You will provide guidance and solutions to help our clients achieve their goals while maintaining a high level of...
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Technical Support Specialist
1 week ago
New York, New York, United States US-based Tech-Enabled Business Support Company Full timeAccount Manager Job DescriptionAs a key member of our US-based Tech-Enabled Business Support Company, the Account Manager will play a pivotal role in driving customer success and growth. This role requires a unique blend of technical expertise, exceptional customer service skills, and strategic thinking.Key Responsibilities:Customer Guidance and Support:...
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IT Support Specialist
2 days ago
New York, New York, United States Advantage Technical Full timeJob Title: IT Support TechnicianAdvantage Technical is seeking a highly skilled IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical support and assistance to our clients and internal teams.Job Summary:The IT Support Technician will be responsible for installing, configuring, and troubleshooting...
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IT Support Specialist
4 days ago
New York, New York, United States Advantage Technical Full timeJob Title: IT Support TechnicianAdvantage Technical is seeking an experienced IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical support and maintenance for our clients' IT systems.Job Summary:The IT Support Technician will be responsible for installing, configuring, and troubleshooting IP...
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L3 Technical Support Engineer
4 weeks ago
New York, New York, United States GTN Technical Staffing and Consulting Full timePosition Overview:This role entails a commitment of 12 hours per week, focusing on onsite support.Work Schedule:4 hours daily on Tuesday, Wednesday, and Friday.Tuesday and Friday: 9 AM to 1 PM.Wednesday: 1:30 PM to 5:30 PM.Key Responsibilities:Oversee the setup and upkeep of hardware and software, including personal computers, printers, mobile devices, and...
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IT Service Lead
2 weeks ago
New York, New York, United States TALENT Software Services Full timeJob SummaryTalent Software Services is seeking an experienced IT Service Lead to join our team. As a key member of our IT department, you will be responsible for providing dedicated IT support to our site, resolving end-user IT-related issues, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesIT Help Desk Support: Provide timely and...
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Technical Support Specialist Colombia
1 week ago
New York, New York, United States US-based Tech-Enabled Business Support Company Full timeTechnical Support Specialist Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our remote team based in Colombia. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring timely resolutions, and maintaining clear and concise records of customer...
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L3 Technical Support Engineer
4 weeks ago
New York, New York, United States GTN Technical Staffing and Consulting Full timePosition Overview:This role requires a commitment of 12 hours per week, with a focus on onsite support in Manhattan.Work Schedule:4 hours per day on Tuesday, Wednesday, and FridayTuesday and Friday: 9 AM to 1 PMWednesday: 1:30 PM to 5:30 PMKey Responsibilities:Oversee the setup and upkeep of hardware and software, including personal computers, printers,...
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ETL Technical Lead
7 days ago
New York, New York, United States Target Labs Full timeJob Title: ETL Technical LeadTarget Labs is seeking an experienced ETL Technical Lead to join our team. As a key member of our data integration team, you will be responsible for leading the development and implementation of ETL processes and solutions.Responsibilities:Lead the design, development, and implementation of ETL processes and solutionsCollaborate...
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Salesforce Technical Lead
2 weeks ago
New York, New York, United States Tephra Full timeTechnical Lead - SalesforceTephra is seeking a highly skilled Technical Lead to lead and own all technical aspects of Salesforce implementations and customizations. The ideal candidate will have a minimum of 5+ years of development experience on the Salesforce platform and 3+ years of experience leading Enterprise Salesforce implementation with over 300...
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SharePoint Technical Lead
3 weeks ago
New York, New York, United States KPG99 INC Full timeAbout the RoleKPG99 INC is seeking a highly skilled SharePoint Technical Lead to join our team. As a key member of our technology team, you will be responsible for designing, developing, and supporting internal facing SharePoint systems.Key ResponsibilitiesDevelop solutions and implementation designs in support of business-technology initiatives.Provide...
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Technical Lead Engineer
5 days ago
New York, New York, United States ION Full timeJob Title: Technical Lead EngineerWe are seeking an experienced Technical Lead Engineer to join our team at ION. As a Technical Lead Engineer, you will be responsible for designing and building next-generation financial systems, leading a team of engineers, and driving work on complex projects.About the RoleThis is a challenging and rewarding role that...