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Executive Family Assistant

2 months ago

New York, New York, United States Family Office Full time

Position: Personal Concierge

Employment Type: Full-Time

Work Arrangement: Hybrid (must reside in the NYC area)

We are in search of a seasoned Personal Concierge to provide comprehensive support to a high-net-worth family, assisting with their daily routines, travel arrangements, household management, and more. This position plays a crucial role in ensuring the family enjoys a comfortable, organized, and positive environment.

The selected candidate will work closely with both principals and collaborate with a dedicated team that includes a chief of staff, household manager, domestic staff, and childcare providers.

The ideal individual will possess a passion for thorough research and meticulous planning, particularly in areas such as travel, dining, entertainment, and leisure activities. A minimum of 10 years of relevant experience in a similar capacity, along with strong professional references, is required. Flexibility and full availability are essential, as prompt responsiveness is expected at all times.

Working hours are variable, with evening and weekend availability required. An average workweek may exceed 40 hours.

Key Responsibilities:

  • Manage calendars proactively, including scheduling appointments and making reservations
  • Conduct detailed research for dining options, accommodations, travel itineraries, service providers, events, and activities
  • Maximize the use of rewards programs and airline miles whenever feasible
  • Maintain organized documentation and records
  • Assist in planning and coordinating events
  • Facilitate online purchases and manage deliveries and returns with household staff
  • Address and resolve issues that arise via phone, text, or email, including during evenings and weekends

Essential Skills:

  • Highly organized, diligent, reliable, and patient
  • Exceptional written and verbal communication abilities
  • Enjoys researching various scenarios and adept at clear communication and information tracking until decisions are finalized
  • Proven experience in crafting detailed travel plans, including optimizing rewards points and airline miles
  • Demonstrates a strong sense of discretion and privacy in all matters
  • Possesses strong interpersonal skills and a genuine desire to be of service
  • Exhibits an enthusiastic and energetic demeanor
  • Willingness to work flexible hours, including evenings, weekends, and holidays as necessary
  • Proactive approach to anticipating needs, prioritizing tasks, and following through until completion
  • Maintains a professional demeanor at all times
  • Highly tech-savvy, proficient in MacOS, iOS, Google Docs, and eager to adopt the latest productivity applications
  • Resourceful, self-motivated, and a true problem solver with a focus on delivering effective solutions

Additional Requirements:

  • 10+ years of relevant experience
  • Strong professional references
  • Authorization to work in the U.S.
  • Valid driver's license
  • Valid passport

Compensation Package:

  • Base salary of $120,000 per year
  • Discretionary year-end bonus
  • Medical insurance coverage
  • Paid time off (PTO)
  • 401K retirement plan