Patient Experience Coordinator Team Lead

1 week ago


New York, New York, United States Mindful Care Full time
Job Description

About the Role

Mindful Care is seeking a highly skilled and compassionate Patient Experience Coordinator Team Lead to join our team. As a key member of our care team, you will be responsible for providing exceptional patient experience and ensuring that our patients receive the highest level of care and support.

Responsibilities

  • Lead a team of Patient Experience Coordinators to ensure seamless patient care and support
  • Develop and implement strategies to improve patient satisfaction and experience
  • Collaborate with other departments to ensure effective communication and coordination of patient care
  • Provide training and guidance to Patient Experience Coordinators to ensure they have the necessary skills and knowledge to provide excellent patient care
  • Monitor and analyze patient feedback and satisfaction data to identify areas for improvement
  • Develop and implement plans to address areas for improvement and improve patient satisfaction
  • Ensure compliance with all relevant laws, regulations, and policies

Requirements

  • 5+ years of experience in a patient-facing role, preferably in a mental health care setting
  • Proven track record of improving patient satisfaction and experience
  • Excellent communication and interpersonal skills
  • Ability to lead and manage a team
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • The chance to make a meaningful difference in the lives of our patients

About Us

Mindful Care is a leading provider of mental health care services. We are committed to providing high-quality, patient-centered care to our patients. Our team is dedicated to making a positive impact in the lives of our patients and their families.



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