Help Desk Specialist

3 weeks ago


Tallahassee, Florida, United States Qwalifize LLC Full time

Join Qwalifize LLC as a Help Desk Specialist and take on a challenging role that requires strong customer service skills. In this position, you will provide support to customers via phone, email, or chat, resolving issues and answering questions in a timely manner.

As a Help Desk Specialist, you will work closely with senior representatives, supervisors, or managers to resolve complex customer issues. You will be responsible for maintaining accurate records of customer interactions and escalating issues when necessary.

**Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely manner
  • Maintain accurate records of customer interactions
  • Evaluate situations and determine the best course of action
  • Collaborate with senior representatives, supervisors, or managers to resolve complex issues

**Requirements:** 0-2 years of related work experience and a strong understanding of customer-focused skills.

**Salary:** $45,000 - $55,000 per year, depending on experience.


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