Guest Services Representative

3 weeks ago


Tallahassee, Florida, United States Staybridge Suites Tallahassee I-10 East Full time
About Us:
At Staybridge Suites Tallahassee I-10 East, we are committed to delivering exceptional guest experiences and providing a warm welcome to all our visitors. We believe that our friendly and attentive staff make the difference between a good stay and an unforgettable one. As a Guest Services Representative, you will play a key role in creating memorable experiences for our guests by providing personalized attention, responding promptly to their needs, and going above and beyond to ensure their comfort and satisfaction.

Responsibilities:
  • Welcoming guests and checking them in, handling any issues or concerns that may arise during their stay.
  • Managing guest account information accurately and efficiently, including taking payments and processing cancellations.
  • Collaborating with other departments to ensure seamless service delivery and resolve any guest-related issues promptly.
  • Maintaining a clean and organized front desk area, adhering to health and safety standards, and ensuring compliance with company policies and procedures.

Qualifications:
  • Excellent communication, problem-solving, and conflict resolution skills.
  • Must have graduated high school, received a GED or equivalent.
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
  • Working knowledge of Microsoft Office and reservation management systems.

About Our Location:
Our hotel is conveniently located near major corporations and state agencies such as Mainline Information System, IBM, URS, AHCA, Department of Agriculture Department of Education, and more. We are also close to several popular attractions like Antique Car Museum, Governors Square Mall, Florida Capitol, Florida State University FSU, Doak Campbell Stadium, Florida A&M University FAMU, and Tallahassee Community College TCC.

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