Front Desk Hospitality Professional

5 days ago


Tallahassee, Florida, United States Staybridge Suites Tallahassee I-10 East Full time
Job Overview

We are seeking a skilled Front Desk Agent to join our guest services team at Staybridge Suites Tallahassee I-10 East. This role involves welcoming guests, managing their account information, and ensuring they have everything they need for an exceptional stay.

This is a part-time opportunity with a flexible schedule, including weekday and weekend shifts from 7am to 3pm. The ideal candidate will be comfortable working in a fast-paced environment and possess excellent communication skills.

Compensation: $15 per hour

Responsibilities
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Handle customer complaints as necessary
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Requirements
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Must have graduated high school, received a GED or equivalent
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Working knowledge of Microsoft Office and reservation management systems
  • Comfortable taking telephone calls and mitigating stressful situations


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