Customer Service Team Lead

4 days ago


Tallahassee, Florida, United States Qwalifize LLC Full time
About the Role

We are seeking an experienced IT Operations Manager to join our team at Qwalifize LLC. This is a middle-level management position in the help desk/customer support functions.

The successful candidate will work under general direction of senior-level management, managing and mentoring supervisors, project leaders, and/or technical staff. The role involves defining service levels, service agreements, and managing the help desk operation.

Key Responsibilities:

  • Establish processes to identify, track, escalate, resolve, and report customer problems
  • Analyze the technical performance and reliability of products, systems, and services against identified industry standards to ensure customer satisfaction
  • Develop and implement technical service restorations and troubleshooting procedures for identifying, testing, and diagnosing computer system and peripheral equipment faults

Requirements:

  • A minimum of 7 years of IT work experience, including managing teams responsible for desktop support, customer service, and/or production support in multi-platform environments

Compensation:

The estimated salary for this role is $80,000 - $110,000 per year, depending on experience. Benefits include medical insurance, dental insurance, vision insurance, and PTO (Paid Time Off).


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