Behavioral Health Call Center Supervisor

3 days ago

Portland, Oregon, United States Multnomah County Full time
Job Title: Behavioral Health Call Center Supervisor

Join Multnomah County's Behavioral Health Division as a Call Center Supervisor, where you will play a critical role in providing vital program service delivery to the community. As a supervisor, you will oversee the daily operations of a 24-hour call center, ensuring that quality clinical services are provided to residents of Multnomah and Washington counties.

Key Responsibilities:
  • Provide direct clinical and administrative supervision of staff, ensuring adherence to the clinical model established by the BHD Medical Director and Division Director.
  • Develop and maintain professional relationships with contracted crisis-service providers, providing outreach and education regarding County crisis services to the community.
  • Collaborate with internal and external stakeholders to promote optimal functioning and coordination between agencies and programs.
  • Provide on-call administrative and clinical support, as scheduled.
  • Participate in program and system development, and oversee continuous quality-improvement initiatives.
Requirements:
  • Master's degree from an accredited college or university in the mental health field, with major coursework in social science or a related field.
  • Three to six years of experience in a mental health treatment setting, with a focus on crisis services.
  • QMHP-C certification and/or Oregon licensure.
  • Leadership experience in the crisis field, with a focus on equity and trauma-informed lenses.
What We Offer:
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • The opportunity to make a meaningful difference in the lives of our community members.

At Multnomah County, we value diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees. If you are passionate about providing high-quality mental health services and have a strong commitment to equity and social justice, we encourage you to apply for this exciting opportunity.

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