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Behavioral Health Call Center Supervisor
2 months ago
We are seeking a highly skilled and experienced Clinical Supervisor to join our team at Multnomah County. As a Clinical Supervisor, you will be responsible for providing direct clinical and administrative supervision to staff and overseeing the daily operations of our 24-hour Behavioral Health Call Center.
Key Responsibilities- Provide direct clinical and administrative supervision to staff, ensuring adherence to our clinical model and Division standards.
- Develop and maintain professional relationships with contracted crisis-service providers and provide outreach and education regarding County crisis services to the community.
- Collaborate with internal and external stakeholders to promote optimal functioning and coordination between agencies and programs.
- Provide direct client services on the phone, as scheduled and/or indicated by coverage needs.
- Promote the Call Center and Crisis System in community and internal settings through various outreach efforts.
- Master's degree from an accredited college or university in the mental health field with major coursework in social science, or a related field.
- Three to six years of experience in a mental health treatment setting, with a focus on crisis services.
- QMHP-C certification and/or Oregon licensure (LCSW, LCP, Clinical Psychologist).
- Leadership experience in the crisis field, with a focus on equity and trauma-informed approaches.
- Appropriate Oregon Licensing Board LCSW, LCP, Clinical Psychologist.
- Leadership experience in the crisis field.
- Leads with race through actions and advocacy with internal programs, with community partners and across departments throughout the county.
- Demonstrate the ability to flex style when faced with myriad dimensions of culture in order to be effective across cultural context.
- Respect and appreciation for ethnic and cultural diversity.
- Knowledge of challenges and barriers faced by those with Severe and Persistent Mental Illness (SPMI) and the systems they encounter in Residential Services, Adult Protective Services and Crisis Services.
- Ability to collaborate and build relationships to achieve positive work outcomes.
- Ability to maintain a safe and healthful workplace.
- High degree of resilience, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner.