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Behavioral Health Call Center Supervisor

2 months ago


Portland, Oregon, United States Multnomah County Full time
About the Role

We are seeking a highly skilled and experienced Clinical Supervisor to join our team at Multnomah County. As a Clinical Supervisor, you will be responsible for providing direct clinical and administrative supervision to staff and overseeing the daily operations of our 24-hour Behavioral Health Call Center.

Key Responsibilities
  • Provide direct clinical and administrative supervision to staff, ensuring adherence to our clinical model and Division standards.
  • Develop and maintain professional relationships with contracted crisis-service providers and provide outreach and education regarding County crisis services to the community.
  • Collaborate with internal and external stakeholders to promote optimal functioning and coordination between agencies and programs.
  • Provide direct client services on the phone, as scheduled and/or indicated by coverage needs.
  • Promote the Call Center and Crisis System in community and internal settings through various outreach efforts.
Requirements
  • Master's degree from an accredited college or university in the mental health field with major coursework in social science, or a related field.
  • Three to six years of experience in a mental health treatment setting, with a focus on crisis services.
  • QMHP-C certification and/or Oregon licensure (LCSW, LCP, Clinical Psychologist).
  • Leadership experience in the crisis field, with a focus on equity and trauma-informed approaches.
Preferred Qualifications
  • Appropriate Oregon Licensing Board LCSW, LCP, Clinical Psychologist.
  • Leadership experience in the crisis field.
  • Leads with race through actions and advocacy with internal programs, with community partners and across departments throughout the county.
  • Demonstrate the ability to flex style when faced with myriad dimensions of culture in order to be effective across cultural context.
  • Respect and appreciation for ethnic and cultural diversity.
  • Knowledge of challenges and barriers faced by those with Severe and Persistent Mental Illness (SPMI) and the systems they encounter in Residential Services, Adult Protective Services and Crisis Services.
  • Ability to collaborate and build relationships to achieve positive work outcomes.
  • Ability to maintain a safe and healthful workplace.
  • High degree of resilience, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner.