Cashier and Customer Service Specialist

1 week ago


Torrance, California, United States Marukai Corp. Full time


Customer Service Associate (Cashier Role)

Marukai Markets, operating as TOKYO CENTRAL, is a rapidly expanding retail chain that provides an extensive array of Japanese and Hawaiian imported grocery items. Our stores are known for offering unique products that are not typically found in standard grocery environments. We are passionate about delivering fresh, seasonal, and diverse food options.

We are currently seeking dedicated associates for our Cashier and Customer Service Team. Experienced Cashiers and Retail Clerks are welcome.

*This summary outlines key responsibilities and physical requirements and is not a comprehensive job description.

Benefits/Perks
  • Employee Discounts
  • Paid Sick Leave
  • Health Insurance
  • Supplemental Insurance options for Life and Disability
  • 401 K plan (after one year)
KEY RESPONSIBILITIES in Customer Service (Cashier and Retail Associates) (responsibilities include, but are not limited to)
  • Delivering exceptional customer service, including welcoming customers and addressing inquiries
  • Responding promptly and courteously to customer questions and concerns
  • Utilizing suggestive selling techniques to enhance customer experience
  • Efficiently bagging purchased items
  • Assisting in the organization of shopping carts and baskets
  • Reporting any issues or irregularities to the Store Manager for resolution
  • Meeting or exceeding sales targets set for the Customer Service Department through effective adherence to company policies
  • Opening and closing cash registers as assigned
  • Counting cash and processing transactions accurately
  • Scanning items during checkout
  • Verifying customer coupons and applying them to transactions
  • Checking the validity of coupons and IDs for age-restricted purchases
  • Processing transactions efficiently and professionally
  • Handling returns and credits in accordance with company policies
  • Maintaining a clean and organized work area
  • Contributing to promotional activities and maintaining a positive work environment
  • Ensuring all products in the Customer Service area are easily accessible for customers
Customer Service Excellence:
  • Providing outstanding customer service, including welcoming customers and addressing their inquiries
  • Utilizing effective sales techniques to enhance customer satisfaction
  • Achieving or surpassing sales goals through adherence to company policies
  • Maintaining cleanliness and organization in work areas
  • Ensuring a safe and hygienic work environment
  • Cross-Training:
  • Associates are encouraged to collaborate and assist in various departments as needed for skill development.
Qualifications:

REQUIREMENTS:

• High School Diploma or GED preferred

• Must be at least 18 years old to operate certain equipment

• Ability to use job-related tools such as ladders and dollies

• Previous experience in a retail environment is preferred but not required

• Must be able to lift up to 20 pounds without assistance

SKILLS:
  • Ability to provide friendly and prompt customer service
  • Proficient in reading, writing, and basic math
  • Able to follow instructions and interpret guidelines
  • Effective communication skills with customers and management
  • Ability to interact with various levels of management
  • Familiarity with operating equipment such as pallet jacks and scrub machines
  • Possession of a food handling license or willingness to obtain one
Marukai is an Equal Opportunity Employer and participates in E-Verify.

We prioritize the health and safety of our associates by implementing rigorous sanitization practices and adhering to health guidelines.

All candidates must be available to work flexible shifts, including evenings, weekends, and holidays.



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