Customer Service Representative

2 weeks ago


Torrance, California, United States King's Hawaiian Full time

Position Overview

Role: Front of House (Cashier/Host)

At King's Hawaiian, we take pride in being a family-owned establishment with a legacy spanning over seventy years. Our commitment to our roots is matched only by our dedication to innovation and community engagement. As a member of our `ohana (family), you will contribute to a welcoming atmosphere where collaboration and curiosity thrive.

Key Responsibilities:

  • Welcome guests with genuine Aloha spirit.
  • Train and perform various front of house roles, including cashier, host, and busser.
  • Maintain a customer-first mindset in all interactions.
  • Possess comprehensive knowledge of menu offerings.
  • Accurately take and process customer orders in person and via phone.
  • Utilize the Point of Sale (POS) system to enter orders correctly.
  • Handle cash transactions in accordance with established procedures.
  • Ensure cleanliness and organization of guest and employee areas.
  • Complete additional tasks as assigned.

Qualifications:

  • Fluent in English with strong verbal and written communication skills.
  • Basic math skills and logical reasoning abilities.
  • Exceptional customer service skills, whether in person, over the phone, or online.
  • Self-starter with the ability to identify tasks that need attention.
  • Ability to prioritize effectively while maintaining a customer-focused approach.
  • Thrives in a dynamic, fast-paced team environment.
  • Availability to work a minimum of four days per week, including weekends and holidays.
  • Capable of managing multiple tasks under time constraints.
  • High attention to detail and accuracy in order fulfillment.
  • Comfortable using technology, including POS software.

King's Hawaiian is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all members of our `ohana.



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