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Customer Experience Ambassador: Wyndham Resorts
2 months ago
Delivering Exceptional Guest Experiences
At Travel + Leisure Co., we're dedicated to putting the world on vacation. As a Guest Services Associate, you'll play a vital role in making our guests' vacations unforgettable. Your warm welcome, excellent service, and contagious smile will set the tone for an exceptional experience.
Key Responsibilities:
- Provide warm welcomes to guests from around the world.
- Guide guests through the registration process, issue unit keys, and provide information about the resort and nearby attractions.
- Process cash and credit card transactions with precision and accuracy.
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
- Reserve and confirm reservations for individuals and/or groups.
- Provide guests with room rate quotes.
- Respond to guest inquiries and concerns with speed and professionalism.
Requirements:
- Professional appearance and a positive, can-do attitude.
- Excellent communication skills with the ability to read, write, and understand English.
- Ability to solve problems with minimal supervision.
- Basic math skills and knowledge of proper cash handling procedures.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and organization skills.
- Basic computer and office skills.
Benefits:
- Comprehensive health and welfare benefits, including medical, dental, vision, and flexible spending accounts.
- Life and accident coverage, disability, and paid time off.
- 401k with employer match, subject to eligibility requirements.
- Legal and identity theft plan, voluntary income protection benefits, and wellness program.
- Employee Assistance Program.
Join Our Global Team
At Travel + Leisure Co., we're committed to creating an inclusive environment where our associates can deliver exceptional guest experiences. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. If you're passionate about hospitality and delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
