Resort Reservation Specialist

4 weeks ago


Johns Island, South Carolina, United States Kiawah Island Golf Resort Full time
Job Summary

We are seeking a skilled Reservation Agent to join our team at Kiawah Island Golf Resort. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is nothing short of unforgettable.

Key Responsibilities
  • Provide personalized service to guests, tailoring their stay to meet their unique needs and preferences.
  • Create and sell complete stay packages, utilizing all resort amenities to exceed guest expectations.
  • Offer expert knowledge on resort accommodations, special events, dining options, recreational activities, and island happenings.
  • Collaborate with front desk, leisure services, and concierge teams to deliver an exceptional guest experience.
  • Upsell quality levels and view types to guests, ensuring their stay is nothing short of luxurious.
  • Make reservations for guests at the time of booking or before arrival, providing a seamless and hassle-free experience.
  • Stay up-to-date on Forbes Five Star and AAA Five Diamond standards, upholding the highest level of service excellence.
Requirements
  • Previous customer service experience required.
  • High school diploma or equivalent vocational training certificate required; college degree preferred.
  • Friendly, patient, and pleasant telephone voice essential.
  • Excellent attention to detail and organizational skills required.
  • Strong written and verbal communication skills necessary.
  • Proficiency with Microsoft Word, Excel, and Outlook required.
  • Ability to work independently and as part of a team.
  • Good to excellent communication skills in English, both verbal and written.
  • Must be able to pass a background check.
Physical Requirements
  • Ability to lift and carry a minimum weight of 25 lbs. across short-medium distances.
  • Must be able to work on site due to daily job requirements.


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