Guest Services Associate

2 months ago

Edisto Island, United States Travel + Leisure Full time
About the Role

We are seeking a highly skilled and enthusiastic Guest Services Associate to join our team at Travel + Leisure Co. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel welcome and valued throughout their stay.

Key Responsibilities
  • Provide Warm Welcomes: Greet guests with a smile and a friendly demeanor, making them feel at home from the moment they arrive.
  • Guide Guests Through the Registration Process: Assist guests with check-in, issue unit keys, and provide information about the resort and local attractions.
  • Process Transactions: Handle cash and credit card transactions with accuracy and efficiency, following established procedures.
  • Balance Cash Receipts and Perform Bucket Checks: Ensure that all financial transactions are accurate and up-to-date.
  • Complete Check-Out Procedures: Verify that all charges and credits are reflected in guest folios and ensure a smooth check-out process.
  • Reserve and Confirm Reservations: Process reservations for individuals and groups, ensuring that all details are accurate and up-to-date.
  • Provide Room Rate Quotes: Offer guests competitive room rate quotes and assist with booking arrangements.
  • Respond to Guest Inquiries and Concerns: Address guest concerns and provide solutions in a timely and professional manner.
  • Promote Teamwork and Quality Service: Collaborate with other departments to ensure seamless communication and exceptional customer service.
What We Offer
  • Competitive Compensation and Benefits: Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as opportunities for career growth and development.
  • Discounted Hotel and Resort Stays: Take advantage of exclusive discounts on hotel and resort stays, perfect for exploring new destinations or relaxing with family and friends.
  • Employee Stock Purchase Program: Invest in your future with our employee stock purchase program, offering a unique opportunity to own company stock.
  • Tuition Reimbursement: Pursue your education and career goals with our tuition reimbursement program, supporting your professional development.
  • 401(k) Retirement Savings with Company Match: Plan for your future with our 401(k) retirement savings plan, featuring a company match to help you build a secure financial future.
Requirements
  • Professional Appearance and Positive Attitude: Present a professional image and maintain a positive, can-do attitude in all interactions.
  • Excellent Communication Skills: Possess excellent written and verbal communication skills, with the ability to read, write, and understand English.
  • Problem-Solving Skills: Demonstrate the ability to solve problems with minimal supervision and think critically in fast-paced environments.
  • Basic Math Skills and Cash Handling: Possess basic math skills and knowledge of proper cash handling procedures.
  • Ability to Multitask and Work in a Fast-Paced Environment: Demonstrate the ability to multitask and work effectively in a fast-paced environment.
  • Attention to Detail and Organizational Skills: Possess strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Basic Computer and Office Skills: Possess basic computer and office skills, with the ability to learn and adapt to new systems and technologies.
  • Hotel Hospitality Front Office System Knowledge: Possess knowledge of hotel hospitality front office systems, with the ability to learn and adapt to new systems and technologies.
  • Ability to Work Independently or with Others: Demonstrate the ability to work independently or with others, as needed, to achieve team goals and objectives.
  • High School Diploma or Equivalent: Possess a high school diploma or equivalent, with a minimum of one year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment.

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