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Healthcare Client Coordinator

2 months ago

Burlington, Kansas, United States CrossWinds Counseling & Wellness Full time
Job Overview

Location
Region IV Coffey - Burlington, KS

Employment Type
Full Time

Compensation
$21.53 Hourly

Role Summary

The Patient Navigator plays a crucial role in delivering care coordination services, guiding clients through the Same Day Access or scheduled intake processes. This position demands strong interpersonal, organizational, and data management abilities. The Patient Navigator ensures that clients are linked with appropriate programs and services while actively working to eliminate referral barriers that may arise during their care journey.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Achieve expected referral rates for both internal and external programs; monitor outcomes for assigned CMHC & CCBHC and collaborate with providers to enhance desired results. Utilize tracking and reporting to ensure quality care consistent with agency standards.
  • Develop professional relationships by partnering with clients and families, focusing on their strengths, choices, and empowerment. Conduct assessments and interactions in a trauma-informed manner, integrating cultural competency across diverse populations.
  • Meet or exceed productivity standards as set by the supervisor; fulfill data collection requirements for CMHC & CCBHC, including outcome measures.
  • Ensure that essential client information is communicated to service providers and support staff before and after appointments. Confirm that clients have all necessary information to proceed with their treatment.
  • Foster positive relationships with all resources within and outside the agency. Participate actively in administrative and treatment staffing.
  • Enter CMHC & CCBHC data into required systems within specified timelines. Maintain timely and accurate documentation reflecting services provided and client responses.
  • Update client assessments and information promptly, ensuring that all team members are informed of client interactions and necessary follow-up actions.
  • Conduct initial in-person intake interviews with new clients, gathering demographic, financial, insurance, and health history data. Explain financial policies and treatment consent forms, ensuring completeness and accuracy.
  • Open new client charts at the initiation of mental health treatment and evaluation services.
  • Deliver exceptional customer service to clients, staff, and community partners.
  • Assist in coordinating treatment plan updates and targeted case management tasks.
  • Collaborate effectively with all staff within the served county.
Work Environment

This position operates in a professional office setting, utilizing standard office equipment such as computers, phones, and photocopiers.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. This list is not exhaustive and may be supplemented as necessary.

While performing the duties of this job, the employee may occasionally be required to stand, walk, sit, handle objects, grasp and reach for items, manipulate hands and fingers, climb stairs, balance, stoop, kneel, or crouch, and communicate effectively. The employee must occasionally lift or move up to 15 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Language skills are essential, including the ability to read, write, comprehend, and speak English fluently.

Position Type/Expected Hours of Work

This is a full-time position with a standard work schedule.

Travel

This position does not require travel.

Qualifications

Required Education and Experience

Bachelor's Degree or an equivalent combination of education and experience in the Human Services field.

Additional Qualifications

Ability to work with individuals experiencing serious emotional disturbances and/or severe mental illness; competency in conducting organized and detail-oriented work; demonstrated interpersonal and problem-solving skills; proficiency in managing complex information processes; excellent customer service skills; ability to handle confidential information; prior experience with Microsoft Office programs.