Customer Service Representative
4 days ago
Job Summary
Pilot Freight Services is seeking a highly skilled and detail-oriented Customer Service Representative to join our team in Chicago, IL. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide timely and accurate communication with customers, vendors, and other stakeholders
- Manage and resolve customer inquiries and issues in a professional and courteous manner
- Process and update shipment records, including generating rate quotes and routing freights
- Interact with customers, shippers, and carriers to resolve issues and provide solutions
- Perform miscellaneous paperwork processing, reporting, and other related duties
Requirements:
- At least 2 years of customer service experience in the transportation industry
- Excellent verbal and written communication skills
- Detail-oriented with ability to analyze information skillfully
- Ability to work in a fast-paced environment and manage multiple priorities
What We Offer:
- Competitive wages and benefits package, including 401K
- Opportunity to work with a leading logistics company
- Chance to develop your skills and advance your career
Pilot Freight Services is an Equal Opportunity Employer
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