Office Support Specialist
2 weeks ago
As an Office Support Specialist at Smith Debnam Narron Drake Saintsing & Myers, LLP, you will be integral in delivering administrative and compliance assistance to our Creditors Rights Recovery Department. This role emphasizes professional growth and the cultivation of strong collaborative relationships.
Primary Duties:- Accurately review and enter Notice of Rights into the database while efficiently retrieving service information.
- Assist in the preparation of execution documentation and related paperwork.
- Perform audits on call recordings and logs to ensure compliance and precision.
- Effectively manage incoming department communications, including mail, email, and voicemails.
- Produce various operational reports on a weekly and monthly basis.
- Support the monitoring of disputed files during pre-suit and post-judgment phases.
- Revise and update Standard Operating Procedures (SOPs) for post-judgment processes.
- Engage in collaborative projects aimed at improving the functionality of the Collections Department.
Qualifications:
- Preferred: 2-year Associate's degree in a relevant field.
- At least 1 year of experience in an administrative support capacity.
- Experience in a dynamic call center setting with a strong emphasis on customer service.
- Basic understanding of the litigation process is advantageous.
- Excellent communication skills and a collaborative mindset.
- Able to manage a high volume of tasks while ensuring accuracy.
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