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Campus Living Support Specialist

2 months ago

Raleigh, North Carolina, United States InsideHigherEd Full time
Position Overview:

The Housing Support Specialist plays a crucial role in facilitating the daily administrative functions of the housing office. This position involves overseeing the student Housing Ambassador team and managing all front office operations.

Key Responsibilities:

The specialist serves as a primary point of contact for various stakeholders, including residents, families, and campus partners. Effective communication is essential, as the role requires staying informed about current and upcoming processes to address inquiries through various channels.

Essential Skills:

The ideal candidate will exhibit exceptional customer service abilities, strong organizational skills, and a composed demeanor to effectively respond to urgent needs. Attributes such as proactivity, flexibility, resourcefulness, and excellent communication are vital for success in this role.

Confidentiality and Compliance:

This position necessitates the handling of sensitive information in accordance with privacy regulations. The specialist will also have responsibilities as a Campus Security Authority and must undergo required training for compliance.

Qualifications:

A high school diploma or equivalent, along with one year of relevant office experience, is required. Preferred candidates will have prior administrative or customer service experience in a higher education environment.

Application Instructions:

Applicants should ensure that their work history is accurately reflected in their application and resume. Attachments should include a resume, cover letter, and contact information for professional references.