Office Support Specialist

2 weeks ago


Raleigh, North Carolina, United States Smith Debnam Narron Drake Saintsing & Myers, LLP Full time
Position Overview:

As an Office Support Specialist at Smith Debnam Narron Drake Saintsing & Myers, LLP, you will be integral in delivering administrative and compliance assistance to our Creditors Rights Recovery Division. We emphasize professional growth and the establishment of robust working relationships within our organization and the broader community.

Primary Duties:
  • Accurately review and enter Notice of Rights into the database while efficiently retrieving service information.
  • Assist in the preparation of execution documentation and related paperwork.
  • Perform audits on call recordings and logs to ensure precision and adherence to compliance standards.
  • Effectively manage departmental correspondence, including mail, emails, and voicemails.
  • Produce various operational reports on a weekly and monthly basis.
  • Support the monitoring of disputed files both pre-suit and post-judgment.
  • Revise and update Standard Operating Procedures (SOPs) related to post-judgment processes.
  • Engage in collaborative projects aimed at improving the functionality of the Collections Department.

Qualifications:

  • Preferred: 2-year Associate's degree in a relevant discipline.
  • At least 1 year of experience in an administrative support capacity.
  • Experience in a dynamic call center setting with an emphasis on customer service.
  • Basic understanding of the litigation process is advantageous.
  • Excellent communication abilities and a collaborative team-oriented mindset.
  • Proficient in managing a substantial workload while ensuring accuracy.


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