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IT Support Specialist

2 months ago

Raleigh, North Carolina, United States Advansys Full time
Position:
Desktop Support Specialist

Location:
Raleigh, NC (Onsite)

Client:
Advansys

Duration:
12 + months

Travel Requirement:
Required

Overview:
This role involves providing expert assistance in desktop support services to ensure optimal functionality of client systems. The Desktop Support Specialist will be responsible for:

  • Technical Assistance: Delivering high-quality support to end-users, troubleshooting hardware and software issues efficiently.
  • System Maintenance: Performing regular maintenance and updates on desktop systems to enhance performance and security.
  • User Training: Educating users on best practices and new technologies to improve their experience and productivity.
  • Documentation: Maintaining accurate records of support requests and resolutions to facilitate knowledge sharing and continuous improvement.

This position is critical in ensuring that all desktop systems operate smoothly and that users receive timely and effective support.