**Repair Field Operations Leader**

1 week ago


Remote, Oregon, United States Otis College of Art and Design Full time

**Job Summary**

We are seeking a highly motivated and experienced **Repair Field Operations Leader** to provide direction, support, and leadership for our Billable Repair business in the Northwest Operating Area.

**Key Responsibilities**

  • Drive field efficiency and quality improvements to meet labor and material margin plans
  • Achieve annual sales and margin plans for the sub-region
  • Ensure all branches are utilizing Billable Repair tools
  • Ensure branches are following standardized processes
  • Complete Billable Repair (OO) audits semi-annually to validate adherence in the branch
  • Monitor and adjust labor weekly to ensure target backlog pull-through rate to meet plan
  • Review projects for efficiency
  • Promote digital tools to help drive business
  • Provide routine training on contract coverage to help drive Billable Repairs (callbacks, material, obsolescence)
  • Drive diversity in field workforce hiring decisions by requesting diverse candidate slates in writing to union for every hiring opportunity
  • Provide on-going training, development, and leadership to the repair operations team
  • Provide technical direction to field operations staff and participate in large bids
  • Responsible for the quality of service in designated territory
  • Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
  • Report and present on recommendations for all product designs and performance requirements
  • Conduct audits for performance
  • Consult with service supervisors, mechanics, and adjusters regarding problems encountered with product performance
  • Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
  • Drive a safety culture throughout territory through communication, discipline, recognition, and training

**Requirements**

  • High school diploma or equivalent required; bachelor's degree preferred
  • Experience working with field-level associates required
  • Leadership experience required
  • Ability to work in a highly team-oriented and dynamic environment
  • Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
  • Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
  • Successful candidate should be very comfortable in a technical environment utilizing Microsoft-based computer software
  • Strong leadership skills, goal-oriented, and self-motivated with strong time management and organizational skills
  • Knowledge and strict enforcement of company EH&S policy and processes

**Preferred Qualifications**

  • 7+ years elevator industry experience or experience leading technicians in a similar industry preferred
  • Management experience a plus

**Travel and Location**

This position is remote, with travel required. The preferred location would be within the Northwest sub-region.



  • Remote, Oregon, United States Otis College of Art and Design Full time

    **Job Summary**We are seeking a highly motivated and experienced **Repair Field Operations Manager** to lead our Billable Repair business in the Northwest Operating Area. As a key member of our team, you will be responsible for driving field efficiency and quality improvements, achieving annual sales and margin plans, and ensuring all branches are utilizing...


  • Remote, Oregon, United States Danaher Full time

    Welcome to Beckman Coulter Diagnostics:For over 80 years, we have been committed to advancing laboratory science to enhance healthcare outcomes. Join our team where your voice matters, you receive support, and you can be your authentic self. We are fostering a culture that appreciates diverse backgrounds, experiences, and perspectives among our team members....


  • Remote, Oregon, United States Danaher Full time

    Welcome to Danaher Corporation:For over 80 years, we have been committed to enhancing laboratory capabilities to advance science and healthcare. Join our organization where your voice matters, you receive support, and you can truly be yourself. We are cultivating a culture that appreciates diverse backgrounds, experiences, and perspectives of all our team...


  • Remote, Oregon, United States Danaher Full time

    Welcome to Danaher Corporation:For over 80 years, we have been committed to enhancing laboratory practices to advance science and healthcare. Join our organization where your voice matters, and you are supported in being your authentic self. We are fostering a culture that appreciates diverse backgrounds, experiences, and perspectives among our team members....


  • Remote, Oregon, United States Danaher Full time

    Welcome to Danaher Corporation:For over 80 years, we have been committed to advancing the laboratory to enhance science and healthcare. Join our team where your voice matters, and you are supported in being your authentic self. We are fostering a culture that appreciates diverse backgrounds, experiences, and perspectives among all our team members. We are...


  • Remote, Oregon, United States Danaher Full time

    Welcome to Beckman Coulter Diagnostics: A Glimpse into Our WorldFor over 80 years, we have been committed to enhancing laboratory capabilities to propel advancements in science and healthcare. Join our organization where your voice matters, you receive support, and you can truly be yourself. We are fostering a culture that appreciates diverse backgrounds,...


  • Remote, Oregon, United States Danaher Full time

    Job SummaryThe Field Service Supervisor for Danaher is responsible for the daily management of the field technical staff. This role requires a strong leader who can model outstanding customer service through effective communication and collaboration skills both internally and with customers.Key ResponsibilitiesLead a team of Field Service Engineers to ensure...


  • Remote, Oregon, United States Symbotic Full time

    About the RoleSymbotic is seeking a highly skilled Field Service Automation Technician to join our team. As a key member of our Deployment, Implementation and Operations Organization, you will be responsible for ensuring the smooth operation of our automated and robotic systems.Key ResponsibilitiesPerform complex troubleshooting and repairs on our robotic...


  • Remote, Oregon, United States Symbotic Full time

    About the RoleWe are seeking a highly skilled Field Maintenance Specialist to join our team at Symbotic. As a key member of our Customer Operations organization, you will be responsible for designing, creating, and delivering training programs to our customers and internal teams.Key ResponsibilitiesDesign and deliver training programs for product, process,...


  • Remote, Oregon, United States Field Nation Full time

    About the Role:The Marketplace Provider Operations team at Field Nation is seeking a passionate and results-oriented manager to lead the Provider Experience team. The Marketplace Talent Community Manager oversees three teams who play an important role in the nurturing and growth of our Technician Community: Technician Onboarding, Technician Quality...


  • Remote, Oregon, United States Symbotic Full time

    About the RoleWe are seeking a highly skilled Field Service Maintenance Technician to join our team at Symbotic. As a key member of our Deployment, Implementation and Operations Organization, you will play a critical role in ensuring the smooth operation of our automated and robotic systems.Key ResponsibilitiesPerform complex troubleshooting and repairs on...


  • Remote, Oregon, United States Incredible Health Full time

    Do you have a deep passion for delighting customers? Do you love being a leader who also rolls up their sleeves, mentoring team managers, and being an owner of a large Operations function? Do you want to make a difference in the careers of healthcare workers across the country? If this inspires you, let's talk.Incredible Health is the largest AI-powered...


  • Remote, Oregon, United States GE Full time

    Job Description SummaryAll resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering....


  • Remote, Oregon, United States Millennium Information Services Full time

    Company Overview: Millennium Information Services is a prominent national provider specializing in property inspection services and advanced process management solutions tailored for property and casualty insurance firms.Position Overview: We are currently seeking to enhance our Field Inspection Management division with a remarkable opportunity for...


  • Remote, Oregon, United States Millennium Information Services Full time

    Company Overview: Millennium Information Services stands as a premier national provider of property inspection solutions and advanced process management services tailored for property and casualty insurance firms.Position Overview: We are currently seeking a dedicated individual to enhance our Field Inspection Management division. This role is ideal for...


  • Remote, Oregon, United States Life Technologies (Thermo Fisher Scientific) Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsAble to lift 40 lbs. without assistance, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description Location/Division Specific InformationThe Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables...


  • Remote, Oregon, United States PPLSI Full time

    Job OverviewWe are seeking a highly skilled and experienced professional to lead our Network Field Operations team. As a key member of our organization, you will be responsible for overseeing field engagement, including Network VP support and additional training programs in the Network Division.Key Responsibilities:Manage new associate onboarding training...


  • Remote, Oregon, United States Thermo Fisher Scientific Full time

    Work ScheduleFirst Shift (Days)Environmental ConditionsAble to lift 40 lbs. without assistance, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job DescriptionThermo Fisher Scientific Inc. is seeking an ambitious and proven Engineer II to join our world-class team as a Field Service...


  • Remote, Oregon, United States PPLSI Full time

    Job OverviewThe Network Field Operations Lead is a key role within PPLSI, responsible for overseeing field engagement and training initiatives. This position plays a critical part in ensuring the success of our network division, driving field engagement, and providing the necessary tools and resources for our field leaders and associates to excel.Key...


  • Remote, Oregon, United States Life Technologies (Thermo Fisher Scientific) Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsAble to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description When you're part of Thermo Fisher Scientific,...