Field Service Operations Manager

2 weeks ago


Remote, Oregon, United States Danaher Full time

Welcome to Danaher Corporation:

For over 80 years, we have been committed to advancing the laboratory to enhance science and healthcare. Join our team where your voice matters, and you are supported in being your authentic self. We are fostering a culture that appreciates diverse backgrounds, experiences, and perspectives among all our team members. We are dedicated to your professional development, providing opportunities to build a fulfilling career, innovate, and explore new avenues with the essential support to thrive.

Danaher encompasses a group of six Diagnostic Companies, including Beckman Coulter Diagnostics. Together, we focus on improving patient outcomes by tackling the world's significant health challenges.

About the Field Service Operations Manager position at Danaher:

  • Oversee the daily management of the field technical team
  • Lead a group of Field Service Engineers
  • Deliver outstanding customer service through effective internal and external communication
  • Work collaboratively with sales to sustain existing business partnerships
  • Ensure the efficiency and accuracy of field service team operations

This role is part of a dynamic team environment. Our vision at Danaher is to continually innovate healthcare, enhancing diagnostics at every step.

You will be an integral part of the team, reporting to the Senior Field Service Manager. If you thrive in a collaborative and fast-paced setting and aspire to contribute to the development of a premier Service organization, this opportunity is for you.

Key Responsibilities:

  • Conduct team meetings to address customer concerns and provide updates
  • Promote team growth through recruitment and employee development
  • Collaborate with various teams to improve customer support strategies
  • Prioritize prompt customer service with an emphasis on efficiency and compliance

Job Requirements:

  • High School Diploma with over 8 years of experience in equipment diagnostics and repair
  • Bachelor's degree with a minimum of 5 years of experience, or a Master's degree with at least 3 years of experience
  • Valid driver's license
  • Willingness to travel 25%-50% of the time

Preferred Qualifications:

  • Previous experience as a Field Service Engineer at Beckman Coulter
  • Experience in a management role
  • Skills in troubleshooting and repairing medical laboratory instruments
  • Proficiency in office operations

Danaher promotes a flexible remote work environment for eligible positions, ensuring diverse and enriching career paths regardless of work setup. Explore the possibilities at Danaher Corporation.

Danaher integrates science, technology, and operational expertise to propel future advancements in science and technology. Collaborating with clients globally, we provide solutions that exemplify the power of science. Our teams are at the forefront of innovation in Life Sciences, Diagnostics, Biotechnology, and beyond.

Danaher and its subsidiaries are committed to equal opportunities, valuing diversity and uniqueness within the workforce. We embrace the differences and similarities that exist within our teams, workplaces, and the markets we serve.



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