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**Repair Field Operations Manager**

2 months ago

Remote, Oregon, United States Otis College of Art and Design Full time

**Job Summary**

We are seeking a highly motivated and experienced **Repair Field Operations Manager** to lead our Billable Repair business in the Northwest Operating Area. As a key member of our team, you will be responsible for driving field efficiency and quality improvements, achieving annual sales and margin plans, and ensuring all branches are utilizing standardized processes.

**Key Responsibilities**

  • Drive field efficiency and quality improvements to meet labor and material margin plans
  • Achieve annual sales and margin plans for the sub-region
  • Ensure all branches are utilizing Billable Repair tools and following standardized processes
  • Complete Billable Repair audits semi-annually to validate adherence in the branch
  • Monitor and adjust labor weekly to ensure target backlog pull-through rate to meet plan
  • Review projects for efficiency and promote digital tools to drive business
  • Provide routine training on contract coverage and drive diversity in field workforce hiring decisions
  • Provide on-going training, development, and leadership to the repair operations team
  • Provide technical direction to field operations staff and participate in large bids
  • Responsible for the quality of service in designated territory
  • Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
  • Report and present on recommendations for all product designs and performance requirements
  • Conduct audits for performance and consult with service supervisors, mechanics, and adjusters regarding problems encountered with product performance
  • Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
  • Drive a safety culture throughout territory through communication, discipline, recognition, and training

**Requirements**

  • High school diploma or equivalent required; bachelor's degree preferred
  • Experience working with field-level associates required
  • Leadership experience required
  • Ability to work in a highly team-oriented and dynamic environment
  • Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
  • Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
  • Successful candidate should be very comfortable in a technical environment utilizing Microsoft-based computer software
  • Strong leadership skills, goal-oriented, and self-motivated with strong time management and organizational skills
  • Knowledge and strict enforcement of company EH&S policy and processes

**Preferred Qualifications**

  • 7+ years elevator industry experience or experience leading technicians in a similar industry preferred
  • Management experience a plus

**Travel and Location**

This position is remote, with travel required within the assigned territory. The preferred location would be within the Northwest sub-region.