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Field Service Team Leader
2 months ago
Welcome to Danaher Corporation:
For over 80 years, we have been committed to enhancing laboratory capabilities to advance science and healthcare. Join our organization where your voice matters, you receive support, and you can truly be yourself. We are cultivating a culture that appreciates diverse backgrounds, experiences, and perspectives of all our team members. We are dedicated to your professional development, providing opportunities to build a fulfilling career, innovate, and explore new avenues with the necessary resources to thrive.
Danaher Corporation encompasses a group of six Diagnostic Companies, all focused on improving patient outcomes by tackling significant global health challenges.
About the Field Service Team Leader position at Danaher:
- Oversee the daily operations of the field technical staff
- Manage a team of Field Service Technicians
- Deliver outstanding customer service through effective internal and external communication
- Work alongside sales teams to sustain existing business relationships
- Ensure the efficiency and accuracy of field service team operations
This role is part of a dynamic team, reporting to the Senior Field Service Manager. If you thrive in a collaborative and fast-paced environment and aspire to contribute to the development of a premier Service organization, this opportunity is for you.
Your responsibilities will include:
- Conducting team meetings to discuss customer concerns and team progress
- Encouraging team growth through recruitment and professional development
- Collaborating with various teams to improve customer support initiatives
- Prioritizing timely customer service with an emphasis on efficiency and compliance
Job requirements:
- High School Diploma with 8+ years of experience in equipment diagnostics and repair
- Bachelor's degree with 5+ years of experience, or Master's degree with 3+ years of experience
- Valid driver's license
- Willingness to travel 25%-50% of the time
Preferred qualifications:
- Previous experience as a Field Service Technician at Danaher
- Experience in a management role
- Skills in troubleshooting and repairing medical laboratory instruments
- Proficiency in office management
Danaher Corporation promotes a flexible remote work environment for eligible positions, ensuring diverse and enriching career paths regardless of work setup. This role includes a remote work option. Discover more about the opportunities at Danaher Corporation.
Danaher integrates science, technology, and operational expertise to propel future advancements in science and technology. By partnering with clients worldwide, we provide solutions that exemplify the power of science. Our teams are at the forefront of innovation in Life Sciences, Diagnostics, Biotechnology, and beyond.
Danaher and its subsidiaries are committed to equal opportunities, valuing diversity and individuality within the workforce. We celebrate the differences and similarities present within our teams, workplaces, and the markets we serve.