Seafreight Import Coordinator

6 days ago

Doral, Florida, United States Hellmann Worldwide Logistics Full time
Job Summary

We are seeking a highly skilled and experienced Import Logistics Coordinator to join our team at Hellmann Worldwide Logistics. As a key member of our global logistics team, you will be responsible for coordinating product shipments and ensuring that service commitments are achieved and maintained in accordance with client requirements and company objectives.

Key Responsibilities
  • Coordinate all shipment-level communication between Hellmann and customers, carriers, and vendors, including delays, shipment status inquiries, arrival notices, billing, and other related matters.
  • Escalate recurring carrier or vendor service issues to the supervisor.
  • Maintain service relations with customers, carriers, vendors, and other Hellmann offices.
  • Ensure compliance with all applicable internal and external standard operating procedures and regulatory requirements.
  • Consult with the supervisor prior to agreeing to non-standard services and/or pricing.
  • Ensure that customers are properly set up and maintained in company systems, including POA, credit applications, and customer billing.
  • Develop and maintain customer standard operating procedures (CSOPs) in conjunction with Account Management and Sales.
  • Process shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements.
  • Perform credit checks prior to arranging transportation.
  • Submit insurance purchase requests, as needed.
  • Verify and confirm any additional charges incurred, such as driver waiting time, demurrage, and other related expenses.
  • Promptly communicate all additional charges incurred to the customer to prevent disputed invoices.
  • Obtain and retrieve arrival notices from carriers.
  • Create Broker Arrival Notices and pass them to HWL Trade Services or Outside Broker within KPI.
  • Dispatch all Hellmann-arranged deliveries or communicate necessary information to carriers or consignees for non-Hellmann-arranged deliveries.
  • Send Customer Arrival Notices.
  • Collaborate with Trade Services to arrange inspections, as required.
  • Ensure that carriers and CFS are paid and have all required documentation to ensure timely availability and release of freight.
  • Enter and update all required milestone tracking events within the area of responsibility.
Requirements
  • Associate's Degree (A.A.) from a two-year college or equivalent work experience or equivalent combination of education and work experience will be considered in lieu of educational requirement.
  • High School Diploma or GED.
  • One to three years of previous experience in the freight forwarding industry, preferred.
  • Completion of any industry-related course is an asset.
Skills and Attributes
  • Organizational skills.
  • Time management and prioritization.
  • Customer-focused.
  • Adaptable and flexible to high-pressured environments.
  • Interpersonal skills.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet.
  • Proficient in world geography, shipping documentation, and Incoterms, preferred.
  • Proficient written and verbal communication skills in English.
  • Ability to calculate figures and amounts, such as freight rates, discounts, and other percentages.

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