Customer Service Representative
4 days ago
Join Ram Supply Company Inc as a Customer Service Representative and support our client service team in the Maryland, Northern VA, and D.C. markets.
This is a full-time position located at our Baltimore City location. The working hours are 9:00 am until 6:00 pm, with occasional overtime as needed.
You will assist a client service team with various responsibilities, including:
- Managing accounts receivable and billing processes
- Backing up members of the internal office team for vacations and sickness
- Answering customer inquiries and directing them to relevant staff
- Assisting Account Managers with their respective clients
- Creating and implementing internal procedures to enhance office efficiency
The ideal candidate will have 2-4 years of experience in an office environment and a proven track record of customer service. They should possess excellent communication skills, strong analytical and organizational abilities, and a high school degree. College coursework or an associate degree is preferred, but may be substituted with relevant experience.
Key qualifications include:
- Proven work experience in an office environment
- Excellent communication skills with a customer service attitude
- Strong analytical and organizational skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong focus on quality of work and ability to self-check work for accuracy
Preferred qualifications include:
- Restaurant management or restaurant experience
- Prior use of a CRM (Salesforce, HubSpot, or Sage)
- Multi-lingual (Spanish)
Salary: $22.00-$25.00 per hour, depending on relevant experience, plus 50% company-paid health insurance following 60 days of employment.
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