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Customer Service Representative

2 months ago

Baltimore, Maryland, United States CFG BANK Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CFG Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving any issues they may have.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information about our products and services.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve customer complaints in a professional and courteous manner.
  • Product Knowledge: Stay up-to-date on our products and services to provide accurate information to customers.
  • Team Collaboration: Work collaboratively with other teams to ensure customer needs are met.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience in a financial institution or related field.
  • Skills: Excellent communication, problem-solving, and interpersonal skills.
  • Knowledge: Strong knowledge of banking products and services.
About CFG Bank

CFG Bank is a leading financial institution serving the national healthcare and multifamily markets and the Mid-Atlantic region. We are committed to providing exceptional customer service and building long-term relationships with our customers.