Customer Service Representative
2 days ago
We are seeking a skilled Customer Service Representative to join our team at American Limousines, Inc. as a Reservations Agent.
Job Summary:
The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to provide top-notch customer service to our clients. As a Reservations Agent, you will be the primary point of contact for clients' needs, assisting them in making reservations for our luxury transportation services.
Key Responsibilities:
- Assist clients in making reservations and provide personalized service to meet their needs.
- Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty.
- Provide exceptional customer service through phone, email, and in-person interactions.
- Stay up-to-date on company services, promotions, and policies to effectively communicate with clients.
- Collaborate with internal teams to resolve client issues and ensure seamless service delivery.
- Familiarize yourself with the Baltimore metropolitan area and surrounding airports to provide informed assistance to clients.
Requirements:
- Excellent communication and interpersonal skills
- 1-2 years of customer service experience
- Ability to work in a fast-paced environment
- Proficiency in computer software and applications
- Knowledge of the Baltimore metropolitan area and surrounding airports
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