Customer Service Representative

2 days ago


Baltimore, Maryland, United States American Limousines, Inc. Full time

We are seeking a skilled Customer Service Representative to join our team at American Limousines, Inc. as a Reservations Agent.

Job Summary:

The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to provide top-notch customer service to our clients. As a Reservations Agent, you will be the primary point of contact for clients' needs, assisting them in making reservations for our luxury transportation services.

Key Responsibilities:

  • Assist clients in making reservations and provide personalized service to meet their needs.
  • Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty.
  • Provide exceptional customer service through phone, email, and in-person interactions.
  • Stay up-to-date on company services, promotions, and policies to effectively communicate with clients.
  • Collaborate with internal teams to resolve client issues and ensure seamless service delivery.
  • Familiarize yourself with the Baltimore metropolitan area and surrounding airports to provide informed assistance to clients.

Requirements:

  • Excellent communication and interpersonal skills
  • 1-2 years of customer service experience
  • Ability to work in a fast-paced environment
  • Proficiency in computer software and applications
  • Knowledge of the Baltimore metropolitan area and surrounding airports


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