Medical Office Coordinator

5 days ago


Virginia Beach, Virginia, United States Aligned Orthopedic Partners Full time
About the Role

We are seeking a highly organized and experienced Patient Registration Representative to join our team at the Jordan-Young Institute. As a Patient Registration Representative, you will play a critical role in ensuring the smooth operation of our front desk and providing exceptional customer service to our patients.

Key Responsibilities
  • Serve as a concierge, greeting and communicating with patients and visitors, including collecting payments and co-payments.
  • Perform clerical functions, including answering telephone/switchboard, scheduling routine patient appointments, ordering supplies, generating no-show and recall letters, and processing/sorting mail.
  • Perform patient registration and check-in, confirming patient demographic and insurance information, and assisting patients with kiosk registration.
  • Maintain patient medical records according to standards, uploading correct Fax documents into EPIC, and responsible for basic EMR scanning.
  • Actively participate in safety initiatives and risk-mitigating measures, completing all position and unit safety-related competencies and requirements on a timely basis.
Requirements
  • High school diploma or equivalent required.
  • Prior experience in working in a medical front desk registration role, preferred.
  • Experience with telephone and face-to-face customer service, required.
  • Knowledge of computers and database/word processing software.
  • Knowledge of standard office procedures and equipment.
  • Excellent communications skills.
About Us

The Jordan-Young Institute is a prominent multi-sub-specialty private physician practice, and we are committed to providing the very best medical care to our patients. We offer a variety of health and wellness benefits, including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.

We are an equal-opportunity employer, promoting diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences.



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