Customer Solutions Specialist

2 weeks ago


Virginia Beach, Virginia, United States Office Depot Full time

Customer Solutions Specialist

Overview

At Office Depot, the Customer Solutions Specialist plays a vital role in delivering comprehensive solutions to our clientele, encompassing Technology, Services, Furniture, and Print products. This part-time position is designed for individuals who excel in building and nurturing customer relationships, becoming a reliable advisor through extensive knowledge of our offerings.

The ideal candidate will exhibit a strong enthusiasm for our brand and a deep understanding of technology products, furniture, and various services. By leveraging Office Depot's established sales methodologies, the specialist will actively engage with customers to drive sales and accurately assess their needs, ensuring satisfaction in every interaction.

Key Responsibilities:

  1. Deliver outstanding customer service by informing clients about Office Depot's diverse products and services. Utilize effective communication tools to request assistance and coordinate customer engagement throughout the store.
  2. Perform cashier duties and provide logistical support, including stocking, inventory management, and maintaining store cleanliness while safeguarding company assets.
  3. Proactively greet and assist every customer to foster a positive shopping experience. Understand and apply the selling program to recommend the best solutions and additional products or services.
  4. Evaluate customer needs to identify potential additional offerings or services, including referrals to specialized sales teams when necessary.
  5. Engage in merchandise-related tasks to ensure compliance with presentation standards, including implementing plan-o-gram updates and managing pricing changes.
  6. Continuously enhance personal selling skills and product knowledge through available training resources. Support sales initiatives related to Technology, Tech Services, Furniture, and Print.
  7. Adhere to company policies and procedures, contributing to loss prevention efforts.

Qualifications:

High School diploma or equivalent preferred. A minimum of one year of experience in a related field is required, with two years of sales or customer service experience preferred.

Benefits:

Office Depot offers competitive compensation and a comprehensive benefits package, including retirement plans and opportunities for career advancement within the organization.

Equal Employment Opportunity:

Office Depot is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, marital status, age, disability, or any other characteristic protected by law.



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