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Retail Print and Client Services Supervisor

2 months ago

Virginia Beach, Virginia, United States Office Depot Full time
About the Role

We are seeking a highly skilled and experienced Print and Client Services Supervisor to join our team at Office Depot. As a key member of our management team, you will be responsible for overseeing the daily activities of our print services department, providing guidance, training, and direction to ensure clients experience the highest level of service.

Key Responsibilities
  • Oversee the efficient operation of the print function, driving overall store sales and customer satisfaction.
  • Operate and train associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
  • Effectively utilize communication tools to request assistance within the Print Services area and coordinate the appropriate service for all customers throughout the store.
  • As an External Key Carrier, ensure the safety and security of the building and associates during the absence of the management team, perform opening or closing responsibilities, and maintain store and print department appearance to company guidelines.
  • Drive positive customer satisfaction levels and provide effective training to associates to enhance the customer experience.
  • Collaborate on community outreach initiatives and coordinating in-store events with small and medium businesses to increase foot traffic and client/customer retention.
Requirements
  • High School diploma or equivalent education preferred.
  • Minimum 3 years of experience in a related field.
  • Experience and/or training in related field.
  • Experience in Print Center Operations preferred.
  • Must be the subject matter expert in the Print Services area.
  • Must possess advanced selling skills.
  • Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
  • Must be adaptable to a changing environment.
  • Must be able to coach and train others in a professional environment.
  • Possess excellent verbal and written communication skills.
  • Must possess the ability to use technology applicable to the role, and to access information necessary to complete daily responsibilities.
  • Must possess the ability to process information/merchandise through POS register system.
About Office Depot

Office Depot is committed to providing equal employment opportunities in all employment practices. We are an equal opportunity employer and welcome applications from diverse candidates.