Client Support Analyst

2 weeks ago

Albany, New York, United States Reveleer Full time

Customer Support Specialist
Position Onsite

Reveleer is a leading healthcare data and analytics organization that leverages Artificial Intelligence to empower health plans across various sectors with enhanced oversight of their Quality Improvement, Risk Adjustment, and Member Management initiatives. Our innovative platform allows plans to autonomously manage every facet of enrollment, provider outreach, data retrieval, coding, abstraction, reporting, and submissions. By utilizing proprietary technology, extensive data resources, and specialized knowledge, Reveleer delivers comprehensive record retrieval and review services, enabling health plans to effectively strategize and implement risk, quality, and member management programs that yield greater value and improved outcomes.

The typical work schedule encompasses standard business hours from Monday to Friday, but may also require early morning shifts and weekends, with potential for overtime.

Role Overview:

The Customer Support Specialist is responsible for documenting processes and configurations of Reveleer's SaaS offerings while delivering tier 2 support for application-related issues. This role involves identifying root causes and proposing viable solutions. Unlike traditional call-center support roles, this position does not rely on scripts. The ideal candidate will provide technical insights regarding application shortcomings and engage in cross-functional dialogue to influence development priorities, proposals, Statements of Work (SOWs), and client implementations.

Preferred Experience:

  • Experience in Healthcare/Medicare Advantage at the plan level.
  • Background in Technical Customer Support or Client Support, preferably as a Business Analyst, Customer Support Representative, or similar role.
  • Familiarity with SaaS applications is advantageous.

Essential Skills:

  • Proficient in SQL, including select statements, complex joins, updates, deletes, and data import/export.
  • Demonstrated aptitude for delivering exceptional customer service, along with strong communication, problem-solving, and basic technical writing abilities.
  • Solid experience in data management using tools such as Excel, Access, and MS SQL Server (or other RDBMS).
  • Excellent organizational skills to manage multiple customer support inquiries effectively.

Desirable Skills:

  • 4+ years of SQL experience.
  • Knowledge of ASCII and EDI is preferred.
  • 3+ years of experience with MS Project or equivalent.
  • Familiarity with JIRA is a plus.

Educational Requirements:

  • A Bachelor's degree or higher in Computer Science or equivalent experience.

Compensation:
This position's compensation reflects the labor costs across various US markets. Pay is determined by several factors, including market location, and may vary based on job-related knowledge, skills, and experience.

Reveleer is an equal opportunity employer, committed to a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in accordance with applicable federal, state, and local laws.

  • Client Support Analyst

    1 week ago

    Albany, New York, United States Reveleer Full time

    Client Support AnalystPosition Onsite Reveleer is a pioneering healthcare data and analytics organization that leverages Artificial Intelligence to empower health plans across various sectors with enhanced oversight of their Quality Improvement, Risk Adjustment, and Member Management initiatives. Through a singular transformative platform, Reveleer enables...

  • Client Support Analyst

    2 weeks ago

    Albany, New York, United States Reveleer Full time

    Customer Support SpecialistPosition Onsite Reveleer is a pioneering healthcare data and analytics organization that leverages Artificial Intelligence to empower health plans across various sectors with enhanced oversight of their Quality Improvement, Risk Adjustment, and Member Management initiatives. Our innovative platform allows plans to autonomously...

  • Technical Support Analyst

    7 days ago

    Albany, New York, United States American Cybersystems Full time

    Job SummaryWe are seeking a highly skilled Service Desk/Call Center Analyst to join our team at American Cybersystems. As a Service Desk/Call Center Analyst, you will be responsible for providing exceptional technical support to our clients, resolving complex issues, and ensuring seamless service delivery.Key ResponsibilitiesReceive, prioritize, and document...

  • Software Support Analyst

    1 week ago

    Albany, New York, United States Fusco Personnel Inc. Full time

    Fusco Personnel is pleased to announce an opportunity for a Software Support Analyst with a forward-thinking healthcare technology firm. We are in search of a Software Support Analyst who will be responsible for evaluating, diagnosing, and, when necessary, escalating production challenges. In this position, you will act as the intermediary between business...

  • Client Support Specialist

    2 weeks ago

    Albany, New York, United States Capital Computer Associates Full time

    Client Support SpecialistCapital Computer Associates - RemoteCapital Computer Associates is in search of a Client Support Specialist to enhance our WinCap support team. The ideal candidate will deliver application assistance to clients for our WinCap School Financial Management software suite, addressing intricate inquiries regarding its operation and...

  • Client Support Specialist

    2 weeks ago

    Albany, New York, United States Equinox Inc Full time

    Job OverviewEquinox Inc is a distinguished non-profit organization dedicated to providing essential human services in the Capital Region.With over four decades of experience, Equinox has consistently reached out to individuals in need through innovative and impactful programs that facilitate recovery, healing, and independence.As the leading provider of...

  • Client Support Specialist

    1 week ago

    Albany, New York, United States Barcelona Full time

    Customer Support RoleAs a vital member of our team, you will:Ensure client satisfaction by delivering exceptional support and assistance.Utilize product knowledge to suggest effective solutions tailored to customer needs.Communicate effectively about our offerings and services to clients.Provide detailed information regarding coverage options and pricing...

  • Client Support Specialist

    2 weeks ago

    Albany, New York, United States Adecco US, Inc. Full time

    Adecco US, Inc. is seeking a Client Support Specialist to join our esteemed team.Compensation: $23.07 per hourLocation: Hybrid roleKey Responsibilities:Oversee the scheduling, coordination, and execution of billing functions.Acquire a comprehensive understanding of relevant regulations and tariffs to assist both internal and external clients...

  • Client Support Specialist

    2 weeks ago

    Albany, New York, United States Jasper Engines Full time

    We are seeking a qualified Customer Service/Inside Sales Representative to join our team. This role is essential in providing customers with timely and effective assistance regarding product inquiries, exchanges, or repairs. Key Responsibilities: Manage a high volume of incoming calls concerning heavy-duty parts and services.Develop and maintain strong...

  • Client Support Case Coordinator

    2 weeks ago

    Albany, New York, United States The Arc Southwest Georgia Full time

    Job DescriptionClient Support Case CoordinatorPosition Overview:The Client Support Case Coordinator plays a crucial role in delivering enhanced primary care and case management services to designated clients.Core Responsibilities:Gather, assess, and organize essential reports by established deadlines.Oversee and maintain comprehensive records for...

  • Client Support Specialist

    2 weeks ago

    Albany, New York, United States PeopleLink Staffing Solutions Full time

    Position OverviewThe Client Support Specialist plays a crucial role in managing, overseeing, and documenting installations, initiations, and specialized programs, as well as handling claims, invoicing, and initiation documentation. This position ensures the maintenance of an organized order information filing system.Compensation: $20/hr.Key...

  • Bankruptcy Auditor/Financial Analyst

    5 days ago

    Albany, New York, United States Forfeiture Support Associates , LLC Full time

    Job SummaryForfeiture Support Associates, LLC is seeking a highly skilled Bankruptcy Auditor/Financial Analyst to join our team. As a key member of our organization, you will be responsible for conducting financial analysis and auditing to support bankruptcy cases.Key ResponsibilitiesExamine corporate structures, including assets, liabilities, and financial...

  • Client Support Specialist

    2 weeks ago

    Albany, New York, United States DeNooyer Chevrolet Full time

    Customer Service Representative Role OverviewAre you a personable and enthusiastic individual who thrives on customer interaction? We are seeking a Customer Service Representative to embody our company values. This position requires delivering exceptional customer support, effective communication, and strong organizational capabilities.Assist clients with...

  • Client Support Specialist

    2 weeks ago

    Albany, New York, United States LifeSpan Resources Full time

    Job DescriptionOverviewNow Hiring Community Care CoordinatorLocation: Remote (Candidates should be within a reasonable distance for occasional visits)Schedule: Monday - Friday 8:00am-4:30pmWhat's In It for You:Company provided technology for remote workCompetitive salary starting at $20.00/hr.Comprehensive Medical, Dental, and Vision coverage optionsLife &...

  • Business Analyst

    2 months ago

    Albany, New York, United States NTT DATA Services Full time

    Req ID:#NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Business Analyst to join our team in Albany, New York (US-NY), United States (US).The Business Analyst will work with...

  • Senior Client Support Specialist

    2 weeks ago

    Albany, New York, United States MAXIMUS Full time

    Overview Job Posting TitleSenior Client Support SpecialistWorking timeFull-time Role & Responsibilities Maximus is seeking a Senior Client Support Specialist. This role involves providing telephonic support to the Complaints Unit within the State Department of Health. The specialist will be responsible for evaluating claims of managed care organization...

  • Virtual Client Support Associate

    2 weeks ago

    Albany, New York, United States Happy Vibes Travel Full time

    Job OverviewHappy Vibes Travel is seeking a committed and client-oriented Remote Client Specialist to enhance our team. In this role, you will be the primary contact for our clients, ensuring their expectations are not only met but exceeded. This remote position allows you to work from any location, offering exciting travel benefits, collaboration with a...

  • Senior Client Support Specialist

    2 weeks ago

    Albany, New York, United States MAXIMUS Full time

    Overview Maximus is seeking a **Senior Client Support Specialist** to provide exceptional telephonic assistance within our Complaints Unit. This role is essential in evaluating reports of non-compliance by managed care organizations (MCOs) with relevant regulations and program standards.The specialist will be responsible for investigating complaints from...

  • Client Support Specialist

    1 week ago

    Albany, New York, United States Zing Recruiting Full time

    Job OverviewAn exciting opportunity has arisen for a Customer Service Representative to become part of a reputable organization. In this role, you will manage incoming customer inquiries, offer updates regarding their orders, and resolve any delivery-related concerns.Key Responsibilities:Deliver non-technical assistance through phone or email...

  • Senior Client Support Specialist

    2 weeks ago

    Albany, New York, United States MAXIMUS Full time

    Overview Maximus is seeking a Senior Client Support Specialist to provide exceptional telephonic assistance within our Complaints Unit. This role involves assessing allegations of non-compliance by managed care organizations (MCOs) with regulatory and program requirements set forth by the Department of Health.The selected candidate will be responsible for...