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Client Support Specialist

2 months ago

Albany, New York, United States Zing Recruiting Full time
Job Overview

An exciting opportunity has arisen for a Customer Service Representative to become part of a reputable organization. In this role, you will manage incoming customer inquiries, offer updates regarding their orders, and resolve any delivery-related concerns.

Key Responsibilities:
  • Deliver non-technical assistance through phone or email communications.
  • Handle credit and debit adjustments as necessary.
  • Monitor and track customer orders, addressing any issues that may occur.
  • Document customer interactions and product details using CRM software.
  • Maintain comprehensive product knowledge and suggest additional products or services to clients.
Required Qualifications:
  • A high school diploma is mandatory; a degree is preferred.
  • 3-5 years of experience in customer service roles.
  • Experience with ERP, QAD, MRP, or CRM systems is advantageous.
  • Proficiency in computer applications and MS Office is essential.

If you possess the qualifications outlined above and are eager to explore a new career opportunity, we encourage you to consider this position. Qualified candidates will be contacted promptly after their resumes are reviewed.

Zing Recruiting is a prominent leader in the staffing industry, dedicated to connecting communities through employment. Our commitment to the safety, health, and well-being of our associates, clients, and communities is our top priority. Zing Recruiting is proud to be an equal opportunity employer and is committed to fostering diversity at all levels of the organization.