Client Services Engineer II
3 weeks ago
Company Overview
Comcast, through its subsidiary FreeWheel, offers an extensive suite of advertising solutions tailored for publishers, advertisers, and media buyers. Leveraging high-quality video content, sophisticated data analytics, and cutting-edge technology, we facilitate seamless transactions across diverse platforms and sales channels globally.
Position Summary
At FreeWheel, we pride ourselves on delivering exceptional service, ensuring our customers are well-informed and empowered advocates of our brand. Our Support team is dedicated to providing unparalleled customer experiences through effective issue resolution, solution implementation, and a strong focus on customer service.
Role Responsibilities
As a member of the Support team, you will:
- Analyze customer issues and deliver effective solutions, ensuring a high level of satisfaction.
- Communicate product solutions and market insights to users with varying levels of expertise.
- Develop use cases based on customer requirements to inform engineering enhancements.
- Contribute to product documentation and provide training to team members.
This role offers significant opportunities for professional growth and the chance to build a rewarding career by delivering enterprise-level value to leading organizations in the media and advertising sectors. You will collaborate with a diverse group of talented professionals, enhancing your skills and expertise.
Key Expectations
The ideal candidate will:
- Become a Client Environment Expert for top-tier enterprise clients within the first 90 days.
- Achieve Subject Matter Expert status in assigned client technologies within six months.
- Demonstrate effective time management skills amidst competing priorities.
- Proactively seek and provide accurate solutions for clients and colleagues.
- Utilize strong communication and project management skills to ensure reliable service delivery.
- Participate in a flexible, compensated on-call rotation, including nights and weekends.
Qualifications
- Minimum of 2 years of relevant work experience, including at least 1 year in a supervisory capacity.
- Bachelor's Degree in a field that showcases analytical and creative thinking, or equivalent experience.
- Strong verbal and written communication skills, particularly in high-pressure situations.
- Proven track record in business process improvement and solution implementation.
- A passion for mentoring and guiding others, celebrating their successes as well.
Comcast is committed to fostering an inclusive workplace. We welcome all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other legally protected status.
Education
Bachelor's Degree preferred, though relevant experience may be considered in lieu of formal education.
Relevant Work Experience
2-5 years in a related field.
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