Client Engagement Specialist
2 weeks ago
York Automotive is seeking a motivated Client Engagement Specialist to enhance our dynamic team. In this role, you will be responsible for managing a substantial volume of inbound and outbound communications, ensuring each interaction is handled with professionalism and efficiency. Your primary focus will be on understanding client requirements, sharing information about our offerings, collaborating with the sales team, and scheduling client appointments.
This position offers significant growth potential, allowing you to leverage your skills and enthusiasm. In return, we provide a supportive work environment, competitive remuneration, and comprehensive benefits to foster your professional development. Our workplace is fast-paced, requiring a positive mindset and exceptional customer service abilities.
What We Offer:
- A family-oriented workplace
- Attractive compensation structure
- Paid training, vacation, 401k, and health benefits
- Weekly pay schedule
Key Responsibilities:
- Handle a high volume of incoming calls
- Collaborate with the sales team to arrange client meetings
- Welcome clients and provide insights into our processes
- Engage with clients to assess their needs and propose suitable solutions
- Adhere to all operational protocols, maintaining frequent communication with clients
- Accurately document all interactions in the customer management system
- Execute daily internet lead management tasks
- Respond to all inquiries promptly and courteously
- Develop and utilize scripts to gather essential client information
- Maintain outstanding customer service skills and a drive for success
- Manage a high volume of calls, exceeding 50 daily
Qualifications:
- High School Diploma or equivalent
- Prior experience as a Client Engagement Specialist is preferred
- Valid driver's license with a clean driving record
- Proficient computer and phone skills
- Able to multitask in a fast-paced setting
- Proficiency in multiple languages is an advantage
York Automotive is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome applications from individuals of all backgrounds and experiences.
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