Customer Solutions Engineer II

3 weeks ago


Plainfield, New Jersey, United States Comcast Full time

Company Overview

Comcast, through its subsidiary FreeWheel, delivers cutting-edge advertising solutions for publishers, advertisers, and media buyers. With a strong foundation in premium video content, sophisticated data analytics, and innovative technology, we facilitate seamless transactions across various platforms and sales channels. Our global presence spans multiple countries, enabling us to serve clients worldwide.

Position Summary

At FreeWheel, we pride ourselves on providing exceptional service, and our Support team plays a crucial role in this mission. Our goal is to empower customers with the knowledge and tools they need to effectively utilize our products, ensuring they become advocates for the FreeWheel brand.

Role Responsibilities

As a member of the Support team, you will:

  • Deliver outstanding customer experiences through thorough issue analysis and effective solution implementation.
  • Communicate product solutions and market insights to users with varying levels of expertise.
  • Develop use cases based on customer needs to inform engineering enhancements.
  • Contribute to product documentation and provide training to colleagues and partner teams.

This role offers significant opportunities for professional growth and the chance to build a rewarding career in the media and advertising sectors. You will collaborate with a diverse group of talented individuals, leveraging this experience for your professional advancement.

Key Expectations

The ideal candidate will:

  • Become a Client Environment Expert for leading enterprise clients within 90 days.
  • Achieve Subject Matter Expert status in assigned client technologies within 6 months.
  • Demonstrate effective time management amidst competing priorities.
  • Proactively seek and deliver accurate solutions for clients and team members.
  • Utilize strong communication and project management skills to ensure reliable service delivery.
  • Participate in a flexible, compensated on-call rotation, including nights and weekends.

Qualifications

  • Minimum of 2 years of relevant work experience, including at least 1 year in a supervisory capacity.
  • Bachelor's Degree in a field that fosters analytical and creative thinking, or equivalent experience.
  • Strong written and verbal communication skills, with comfort in high-pressure situations.
  • Proven track record in business process improvement and solution implementation.
  • A passion for mentoring and guiding others, taking pride in their achievements.

Comcast is committed to fostering an inclusive workplace and considers all qualified applicants without regard to any protected status. We offer a comprehensive benefits package designed to support the well-being of our employees and their families.

Education

Bachelor's Degree preferred, though equivalent experience may be considered.

Relevant Work Experience

2-5 Years



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