Customer Support Specialist

1 week ago


Longwood, Florida, United States Gallagher Promotional Products, Inc. Full time
Job Overview

We are seeking a motivated and enthusiastic Customer Service Specialist to enhance our dynamic inside sales team. In this role, you will serve as the primary contact for clients reaching out for assistance. This position is ideal for individuals who thrive in a supportive role and enjoy interacting with customers in a fast-paced setting.

Key Responsibilities:

  • Act as the initial point of contact for clients through various communication channels, delivering prompt and friendly support.
  • Address customer inquiries, resolve challenges, and manage concerns with professionalism and empathy.
  • Offer detailed product information and tailored solutions to fulfill customer requirements.
  • Accurately process orders, ensuring a high level of customer satisfaction.
  • Work collaboratively with different departments, including sales and operations, to address customer needs and enhance service delivery.
  • Maintain precise records of customer interactions and transactions using CRM tools.
  • Identify and recommend improvements to elevate the customer experience and contribute to ongoing enhancement initiatives.

Qualifications:

  • High school diploma or equivalent is required.
  • Experience in customer service or a related area is preferred but not mandatory.
  • Strong communication and interpersonal skills, with a warm and professional approach.
  • Excellent problem-solving skills and attention to detail.
  • Ability to manage multiple tasks, prioritize effectively, and work efficiently in a busy environment.
  • Familiarity with Microsoft Office Suite and CRM systems is advantageous.

About Gallagher Promotional Products:

With a legacy of 50 years in the industry, Gallagher Promotional Products specializes in providing a wide range of promotional materials and advertising specialties to various sectors, including automotive, education, and retail. Our extensive product offerings include items tailored for specific industries as well as general promotional products that help businesses enhance their brand visibility.

Compensation:

The position offers a competitive hourly wage along with a quarterly profit-sharing incentive.

Benefits:

  • Health Insurance
  • Dental and Vision Coverage
  • 401(k) Matching Program
  • Paid Time Off
  • Paid Holidays

Work Schedule:

  • Monday to Friday, 8:30 AM to 5:00 PM (no weekends or overtime required)


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