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Customer Support Specialist

2 months ago

Longwood, Florida, United States Gallagher Promotional Products, Inc. Full time
Job Overview

We are seeking a friendly and enthusiastic Customer Support Specialist to become a vital part of our inside sales team. In this position, you will serve as the primary contact for clients reaching out for assistance. This role is perfect for individuals who take pleasure in helping others and providing support in a lively setting. Additionally, you may have the chance to proactively reach out to both existing and prospective clients to offer tailored solutions to their needs.

Key Responsibilities:

  • Act as the initial point of contact for clients through various channels, including phone, email, and live chat, delivering prompt and courteous service.
  • Address customer inquiries, resolve issues, and handle concerns with professionalism and empathy.
  • Offer detailed product information and propose solutions that align with customer requirements.
  • Ensure accurate and efficient order processing to guarantee customer satisfaction.
  • Work collaboratively with other departments, such as sales, purchasing, and operations, to address customer challenges and enhance processes.
  • Maintain precise records of customer interactions and transactions using CRM software.
  • Identify opportunities to improve the customer experience and contribute to ongoing enhancement initiatives.

Qualifications:

  • High school diploma or equivalent is required.
  • Prior experience in customer service or a related field is advantageous but not mandatory.
  • Exceptional communication and interpersonal skills, demonstrating a friendly and professional attitude.
  • Strong problem-solving skills and attention to detail.
  • Ability to manage multiple tasks, prioritize effectively, and handle time efficiently in a fast-paced environment.
  • Familiarity with Microsoft Office Suite and CRM software is preferred.

About Gallagher Promotional Products, Inc.:

With over 50 years of experience, Gallagher Promotional Products specializes in providing promotional materials and advertising specialties to a diverse range of businesses, including automotive dealers, educational institutions, religious organizations, real estate agencies, associations, marketing firms, and retail establishments. Our extensive product offerings include industry-specific items as well as a wide variety of promotional products that can elevate our clients' brand identities.

Compensation:

The position offers a competitive hourly wage along with a quarterly profit incentive.

Benefits:

  • Health Insurance
  • Dental and Vision Insurance
  • Matching 401(k)
  • Paid Time Off
  • Paid Holidays

Work Schedule:

  • Monday – Friday, 8:30 am – 5:00 pm (no weekends or overtime)