Senior Network Support Specialist

2 months ago


Longwood, Florida, United States Seminole Office Solutions, Inc. Full time
Job Overview

About Us

Seminole Office Solutions, Inc. is a leading provider of IT solutions for businesses across various industries, with a strong presence in the market since 1984.

Job Summary

We are seeking a highly skilled Technical Operations Engineer to join our team, responsible for providing Tier 2 technical support for critical systems, end-user devices, network technologies, printers, and VOIP.

Key Responsibilities

  • Contribute to a workplace culture that aligns with our values and mission
  • Provide technical assistance and consulting to clients, ensuring high-quality solutions and exceptional customer experience
  • Troubleshoot system and network issues, implementing effective solutions and documenting resolutions
  • Manage client site networks, performing backup and restore operations as needed
  • Install, upgrade, and repair computer hardware and software, ensuring optimal performance and reliability
  • Resolve technical problems with LAN, WAN, and other systems, utilizing expertise in network management and leadership
  • Participate in on-call rotation for support, providing 24/7 coverage and ensuring minimal downtime

Requirements

· 3 years of experience working with Windows Server

· Experience with Office 365/Azure AD, with a strong understanding of cloud-based solutions

· Experience troubleshooting Firewalls, Switches, and Wireless Devices, with a focus on network security and optimization

· Experience with layered Backup solutions and Disaster Recovery, ensuring business continuity and data protection

· Knowledge of Active Directory, DNS, DHCP, and server roles, with a strong understanding of network architecture and design

· Experience troubleshooting VoIP Phones, with a focus on voice over IP solutions and network integration

· Experience with hardware troubleshooting, with a strong understanding of computer hardware and peripherals

Preferred Qualifications

  • High School Diploma or equivalent
  • MCSE/MCITP/MCSA certification, with a focus on network administration and engineering
  • Network +, A+, Security +, or similar certification, with a focus on network security and optimization

What We Look for in Our Employees

  • Strong network management and leadership skills, with a focus on team collaboration and communication
  • Ability to resolve complex network issues efficiently, with a focus on problem-solving and critical thinking
  • Team player who lifts others, with a focus on collaboration and mutual support
  • Continuous learning and skill-building, with a focus on staying up-to-date with industry trends and best practices


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