Senior Network Support Specialist
2 months ago
About Us
Seminole Office Solutions, Inc. is a leading provider of IT solutions for businesses across various industries, with a strong presence in the market since 1984.
Job Summary
We are seeking a highly skilled Technical Operations Engineer to join our team, responsible for providing Tier 2 technical support for critical systems, end-user devices, network technologies, printers, and VOIP.
Key Responsibilities
- Contribute to a workplace culture that aligns with our values and mission
- Provide technical assistance and consulting to clients, ensuring high-quality solutions and exceptional customer experience
- Troubleshoot system and network issues, implementing effective solutions and documenting resolutions
- Manage client site networks, performing backup and restore operations as needed
- Install, upgrade, and repair computer hardware and software, ensuring optimal performance and reliability
- Resolve technical problems with LAN, WAN, and other systems, utilizing expertise in network management and leadership
- Participate in on-call rotation for support, providing 24/7 coverage and ensuring minimal downtime
Requirements
· 3 years of experience working with Windows Server
· Experience with Office 365/Azure AD, with a strong understanding of cloud-based solutions
· Experience troubleshooting Firewalls, Switches, and Wireless Devices, with a focus on network security and optimization
· Experience with layered Backup solutions and Disaster Recovery, ensuring business continuity and data protection
· Knowledge of Active Directory, DNS, DHCP, and server roles, with a strong understanding of network architecture and design
· Experience troubleshooting VoIP Phones, with a focus on voice over IP solutions and network integration
· Experience with hardware troubleshooting, with a strong understanding of computer hardware and peripherals
Preferred Qualifications
- High School Diploma or equivalent
- MCSE/MCITP/MCSA certification, with a focus on network administration and engineering
- Network +, A+, Security +, or similar certification, with a focus on network security and optimization
What We Look for in Our Employees
- Strong network management and leadership skills, with a focus on team collaboration and communication
- Ability to resolve complex network issues efficiently, with a focus on problem-solving and critical thinking
- Team player who lifts others, with a focus on collaboration and mutual support
- Continuous learning and skill-building, with a focus on staying up-to-date with industry trends and best practices
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