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Customer Support Specialist

2 months ago

Longwood, Florida, United States HEICO Full time
Job Description

Exxelia USA, Inc., a leading manufacturer of high-performance components, is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients via various communication channels.

Key Responsibilities:

  • Exercise independent judgment and discretion in decision-making to ensure timely and effective resolution of customer inquiries and concerns.
  • Provide expert advice and consultation to clients on product orders, payments, and other related matters.
  • Liaise and negotiate effectively with internal departments, including international branches, to ensure seamless communication and resolution of customer issues.
  • Communicate clearly and professionally with clients, both verbally and in writing, to resolve issues and provide solutions.
  • Process orders and examine pertinent information to determine the accuracy of customer requirements and complaints, and take appropriate action.
  • Utilize strong analytical and problem-solving skills to analyze situations and independently carry out assignments to completion.
  • Maintain a balance between company policy and customer benefit in decision-making, always prioritizing the best interest of both the customer and the company.

Requirements:

  • A minimum of three years of work-related experience in a customer-facing role, preferably in a manufacturing or similar environment.
  • Proficiency in computers and software, including G-Suite and Excel, with a strong understanding of pivot tables.
  • Excellent written, verbal, and organizational skills, along with superior time management and prioritization skills.
  • Experience in developing constructive and cooperative working relationships with others, maintaining a professional and positive attitude.
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse cultures.
  • Second language not required, but proficiency in French would be an asset.

Physical Requirements:

  • Ability to perform the essential job functions safely and successfully, consistent with the ADA, FMLA, and other federal, state, and local standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
  • Ability to lift and carry up to 10-15 pounds.
  • Ability to talk, listen, and speak clearly on the telephone.