Technical Support Specialist
2 weeks ago
TECHNICAL SUPPORT SPECIALIST
The Select Group is seeking a dedicated Technical Support Specialist to enhance our client’s team. This role involves assisting with hardware installations, system upgrades, and providing comprehensive user support. The ideal candidate should possess a robust background in technical support, with a focus on remote troubleshooting and onboarding new users.
REQUIREMENTS FOR TECHNICAL SUPPORT SPECIALIST:
- Minimum of 3 years in a technical support role
- Proficient in Windows 10 administration
- Experience with Active Directory, including user management, password resets, and permissions
- Solid understanding of Microsoft/Office 365, including account setup and application troubleshooting
- Preferred: Familiarity with Azure environments and Azure Active Directory
RESPONSIBILITIES OF TECHNICAL SUPPORT SPECIALIST:
- Deliver first-line support to end-users through various communication channels.
- Diagnose and resolve issues related to hardware, software, and communication systems.
- Escalate complex issues as necessary.
- Document service requests with clarity and precision.
- Ensure timely follow-up on all service tickets and drive issues to resolution.
- Utilize ticketing systems effectively and produce technical support documentation.
- Demonstrate extensive knowledge of operating systems, application software, desktop and laptop hardware, printers, and networking.
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Technical Support Specialist
2 weeks ago
Longwood, Florida, United States The Select Group Full timeTECHNICAL SUPPORT SPECIALISTThe Select Group is seeking a dedicated Technical Support Specialist to enhance our client’s IT support team. This role involves assisting with hardware installations, system transitions, and providing exceptional user assistance. The ideal candidate will possess a robust background in technical support, with proven skills in...
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