Technical Support Specialist

2 weeks ago


Longwood, Florida, United States The Select Group Full time

TECHNICAL SUPPORT SPECIALIST

The Select Group is seeking a dedicated Technical Support Specialist to enhance our client’s team. This role involves assisting with hardware installations, system upgrades, and providing comprehensive user support. The ideal candidate should possess a robust background in technical support, with a focus on remote troubleshooting and onboarding new users.

REQUIREMENTS FOR TECHNICAL SUPPORT SPECIALIST:

  • Minimum of 3 years in a technical support role
  • Proficient in Windows 10 administration
  • Experience with Active Directory, including user management, password resets, and permissions
  • Solid understanding of Microsoft/Office 365, including account setup and application troubleshooting
  • Preferred: Familiarity with Azure environments and Azure Active Directory

RESPONSIBILITIES OF TECHNICAL SUPPORT SPECIALIST:

  • Deliver first-line support to end-users through various communication channels.
  • Diagnose and resolve issues related to hardware, software, and communication systems.
  • Escalate complex issues as necessary.
  • Document service requests with clarity and precision.
  • Ensure timely follow-up on all service tickets and drive issues to resolution.
  • Utilize ticketing systems effectively and produce technical support documentation.
  • Demonstrate extensive knowledge of operating systems, application software, desktop and laptop hardware, printers, and networking.


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