Guest Services Representative
2 weeks ago
Position: Front Desk Agent at The Cove Hotel
Location: Salem, MA
Position Summary
We are seeking a personable Front Desk Agent to deliver outstanding guest services at The Cove Hotel. In this role, you will manage front desk operations, ensuring that all guests have a seamless and enjoyable experience. As the primary point of contact for our visitors, your role is crucial in making each guest feel appreciated and cared for during their stay.
Work Schedule:
- Sunday to Thursday: 8 AM - 8 PM
- Friday and Saturday: 8 AM - 10 PM
- Weekend availability is essential
This is a full-time position.
Salary: $16 - $18 per hour
Key Responsibilities:
- Maintain a tidy and well-organized front desk area.
- Greet guests with warmth and professionalism.
- Address guest inquiries and resolve complaints effectively.
- Manage incoming calls and messages efficiently.
- Receive and distribute packages and deliveries.
- Handle email correspondence appropriately.
- Ensure adequate office supplies are available.
- Keep precise records of guest interactions.
- Assist with various operational tasks as needed.
- Oversee guest services at The Cove Hotel.
- Provide guidance and support to guests throughout their stay.
- Offer recommendations for local attractions and services.
- Respond to guest requests in a timely manner.
Qualifications:
- Previous experience in a front desk or customer service role.
- Familiarity with standard office equipment.
- Understanding of office management and basic financial practices.
- Excellent communication skills.
- Proficient in Microsoft Office Suite.
- Strong organizational and multitasking capabilities.
- Effective problem-solving skills.
- Customer-focused mindset.
- High School diploma or equivalent.
About The Cove Hotel
The Cove Hotel is committed to fostering a positive work environment, offering competitive pay, and providing opportunities for professional development. We strive to create unforgettable experiences for our guests while building a dedicated team focused on excellence in hospitality.
Experience the essence of hospitality at The Cove Hotel, where every guest's stay is a story waiting to be told.
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