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Guest Services Associate

2 months ago

Salem, Oregon, United States Red Roof Full time

Guest Services Associate - Full Time

Job Category: Inns - Hourly Requisition Number: FRONT003037

Job Overview

We are seeking an enthusiastic individual to enhance our guests' experiences. Become the local expert and guide for visitors, sharing your favorite spots and recommendations.

Make a lasting impression by personalizing each interaction and ensuring every stay is memorable.

At our establishment, we value empowered team members who embrace their individuality.

Key Responsibilities:

  • Greet guests warmly and assist them throughout their stay, including check-in/check-out processes, wake-up calls, and addressing any inquiries or concerns.
  • Manage reservation requests and make necessary adjustments to bookings.
  • Collaborate with hotel management and colleagues to deliver exceptional guest service.
  • Utilize our front desk software to process transactions and generate reports.
  • Coordinate with the housekeeping team to stay informed about room availability and guest needs.

Qualifications:

- High School Diploma or equivalent experience.

- 1-2 years of experience in a customer service role.

- Proficient in basic office skills, including mathematics, cash handling, and computer literacy.

Skills and Attributes:

We are looking for candidates who demonstrate strong communication skills, a proactive approach to problem-solving, and a commitment to providing outstanding service.

Education and Experience:

Prior experience in a hospitality or customer service environment is preferred.

Licenses & Certifications:

Relevant certifications are a plus but not required.